If you’ve been following our coverage of SIA’s introduction of the Boeing 737-8 MAX aircraft into service, you’ll probably recall that Phuket was the first port of call for the new birds, with the inaugural passenger flight jetting off to the popular holiday destination on 23rd November 2021.
The latest addition to the airline’s fleet was noteworthy at the time, mostly for a new flat-bed regional Business Class product by the UK’s Thompson Aerospace, a far cry from the older ex-SilkAir recliner Business Class seats on Boeing 737-800 jets.

Unfortunately there are still seven of those older 737-800s in the SIA fleet for the next couple of years, and there’s some bad news for a popular route we though had seen the last of them.
Phuket downgrades for September
While the Singapore – Phuket route represented SIA’s first introduction of the MAX to its network, and the type has largely been used exclusively on the city pair over the last few months, older ex-SilkAir Boeing 737-800s have been creeping back in on selected days since late August.
Unfortunately the news gets worse for Thailand-bound travellers, with the airline now confirming a switch of all its Phuket flights to the Boeing 737-800 for four weeks, from Monday 5th September through to Friday 30th September.
That means if you’re booked in Business Class it’s a significant downgrade from flat-bed seats with enhanced privacy, like this:

to side-by-side recliners with little privacy (and a recline of just 8 inches), like this:

For most of our readers, these are certainly not seats to waste your KrisFlyer miles on.
In Economy Class there will be no device charging option, while both cabins lack a built-in entertainment system and Wi-Fi connectivity.

You can stream entertainment content onto your personal device from an onboard server on the 737-800, but it’s no match for the full KrisWorld system on the MAXs.
The lack of Wi-Fi is certainly a shame, with Singapore Airlines currently trialling an unlimited connection for Business Class and a complimentary 2-hour surf package for KrisFlyer members until further notice, though sadly neither of those perks will be of any use on these Phuket flights.
The schedule (September 2022)
Singapore Airlines has trimmed its usual four times daily Phuket flights down to three times daily for all of September, with the late morning SQ728 and SQ727 flights taking a break for the month.
From 5th September 2022 these three daily Singapore Airlines flights to and from Phuket will downgauge to the Boeing 737-800, as shown in the following schedule.
Singapore Phuket
5th September 2022
to 30th September 2022
Days | |||||||||
M | T | W | T | F | S | S | |||
![]() |
SQ726 737-800 |
||||||||
SIN 08:30 |
HKT 09:35 |
||||||||
![]() |
SQ736 737-800 |
||||||||
SIN 16:20 |
HKT 17:10 |
||||||||
![]() |
SQ740 737-800 |
||||||||
SIN 18:30 |
HKT 19:20 |
Phuket Singapore
5th September 2022
to 30th September 2022
Days | |||||||||
M | T | W | T | F | S | S | |||
![]() |
SQ725 737-800 |
||||||||
HKT 10:25 |
SIN 13:25 |
||||||||
![]() |
SQ735 737-800 |
||||||||
HKT 18:10 |
SIN 21:00 |
||||||||
![]() |
SQ739 737-800 |
||||||||
HKT 20:10 |
SIN 22:55 |
Before you ask, unfortunately there is no ‘downgrade’ compensation due from the airline, either in the form of cash or miles.
Like most other airlines, in SIA’s eyes, Business Class is Business Class.
The schedule (from October 2022)
Come 1st October the Phuket route returns to four times daily again for SIA (SQ728/727 is back), with all services scheduled to be flown by the Boeing 737-8 MAX again, as shown in the following schedule.
Note that timings change slightly from the start of the northern winter season on 30th October 2022, but the same flight numbers and aircraft type are used.
Singapore Phuket
From 1st October 2022
Days | |||||||||
M | T | W | T | F | S | S | |||
![]() |
SQ726 737-8 MAX |
||||||||
SIN 08:30 |
HKT 09:35 |
||||||||
![]() |
SQ728 737-8 MAX |
||||||||
SIN 10:00 |
HKT 10:50 |
||||||||
![]() |
SQ736 737-8 MAX |
||||||||
SIN 16:20 |
HKT 17:10 |
||||||||
![]() |
SQ740 737-8 MAX |
||||||||
SIN 18:30 |
HKT 19:20 |
Phuket Singapore
From 1st October 2022
Days | |||||||||
M | T | W | T | F | S | S | |||
![]() |
SQ725 737-8 MAX |
||||||||
HKT 10:25 |
SIN 13:25 |
||||||||
![]() |
SQ727 737-8 MAX |
||||||||
HKT 11:40 |
SIN 14:40 |
||||||||
![]() |
SQ735 737-8 MAX |
||||||||
HKT 18:10 |
SIN 21:00 |
||||||||
![]() |
SQ739 737-8 MAX |
||||||||
HKT 20:10 |
SIN 22:55 |
Here’s our overview of the cabin products on the SIA 737-8 MAX aircraft:
All aircraft and seat types by route
Don’t forget we have a continually updated guide covering all Singapore Airlines Business Class seat types by route, including differences by individual flight number and date / season, through to March 2023.
We also have a similar page covering the deployment of the airline’s Suites and First Class seat products on the network.
Summary
If you’re booked to fly on Singapore Airlines to or from Phuket between 5th September and 30th September, there’s bad news in store, with Boeing 737-800s dedicated to the route for this four-week period.
These temporarily replace newer Boeing 737-8 MAX jets, which have far superior cabin products in both Business Class and Economy Class.
While it’s not the end of the world for a two-hour flight, the lack of a flat bed option and reduced privacy will be an annoyance for those booked in Business Class, especially those who redeemed miles to experience the latest seats.
Also, passengers in both cabins will have forgo Wi-Fi during the journey, which is unfortunate given the airline’s latest generous connectivity trial.
(Cover Photo: Singapore Airlines)
hi I’m flying from Cairns to Singapore and on to Munich in May; and the 6 3/4 hour CNS SIN flight is on the 737-800 NG – the daily flight is no longer on the 737-800 MAX. Which is a pretty disappointing outcome for a medium haul flight. It would be great to see a change of mind as it does reflect on SQ’s view of the Australian market.
Just been stung by this… but thankfully a short flight although had looked forward to trying the new product. I noticed that the Ayala is back on the menu too as soon as the aircraft swap was done. Adds to the blow!
They are even serving Ayala on the MAX to HKT lately!