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Update: 4 months on – Star Alliance and partner award bookings through KrisFlyer online

There seems to be no 'big push' to get the last few carriers included in the online booking system, even after 4 months

LH Regional CRJ sunset (Julian Herzog)

It’s 4 months since the botched introduction of online Star Alliance award tickets through the KrisFlyer portal. Having heralded the new feature as a great leap forward only a few weeks before, it basically only worked for two airlines on day one.

A week later, not much had changed, but a month later it was a different story. Finally the vast majority of Star Alliance award tickets and about half the partner award flights could be searched and booked online as intended (or expected at least) from the outset.

How does it look now?

On the whole not that much has changed in the last three months. In some ways things have become worse (Virgin America is gone), and in some ways we’ve found even more limitations than we were aware of before.

To show it as clearly as we can we’ve compiled a revised table showing the latest online search and booking functionality for Star Alliance and SIA partner airlines.

To create the table we needed to determine which awards were and weren’t showing. To do this we found at least two separate itineraries where we could find saver award space as offered to Star Alliance members (using the United MileagePlan site, or ‘KVS’ tool which largely uses the Air Canada Aeroplan database).

These are called ‘Star Awards’ and are collectively offered to the frequent flyers of all Star Alliance member carriers.

Here’s how the table works:

Yes Fully searchable and bookable online
Partial Partial online functionality, see our notes after the table
No Not searchable or bookable online

Star Alliance Airlines

Airline 7 Dec
2017
14 Dec
2017
7 Jan
2018
9 Apr
2018
JP No No Yes Yes
A3 No Yes Yes Yes
AC.png No Yes Yes Yes
CA.png No Yes Yes Yes
AI.png No No No No
NZ Partial Partial Partial Partial
NH No No Yes Partial
OZ No No No No
OS.png No No Yes Yes
AV No No Partial Partial
SN.png No No Yes Yes
CM.png No No Yes Yes
OU.png No No Yes Yes
MS No No Yes Yes
ET No No Yes Yes
BR No Yes Yes Yes
LO No No Yes Yes