KrisFlyer Singapore Airlines Star Alliance

One month on: Some progress for Star Alliance online redemptions

The majority of Star Alliance awards are now searchable through the Singapore Airlines website.

Just over a month ago, Singapore Airlines launched online redemption for Star Alliance and partner airlines through their KrisFlyer website portal.

Unfortunately, despite the fanfare, it was an unmitigated mess. SIA claimed that they had never said it would work for all airlines on day one (they had), and that any itinerary which could not be booked online could be booked though the call centre with the new offline service fees waived (i.e. the old way).

A week later, not much had changed, and we created a table showing the airlines whose flights could and could not be booked through the online system. We decided to revisit that list of airlines today, around one month on from the initial launch.

It’s better news this time

Back in mid December, flights from only 33% of Star Alliance partner airlines could be booked via the online system. That’s improved significantly – to 85% (23 out of 27 airlines). Here are the airlines whose flights are now bookable, in addition to those mentioned in the last update:

  • Adria Airways (JP)
  • All Nippon Airways (NH)
  • Austrian Airlines (OS)
  • Avianca Brazil (O6) (i.e. partial Avianca)
  • Brussels Airlines (SN)
  • Copa Airlines (CM)
  • Croatia Airlines (OU)
  • EgyptAir (MS)
  • Ethiopian Airlines (ET)
  • Thai Airways (TG)
  • LOT Polish Airlines (LO)
  • Shenzhen Airlines (ZH)
  • South African Airways (SA)
  • United Airlines (UA)

The updated list

As of 10th January 2018, these are the airlines you can and can’t search and redeem awards online with, using the Singapore Airlines KrisFlyer system.

Partner airlines

AS.jpg

Alaska Airlines (AS)*

no
VX.jpg

Virgin America (VX)

yes.jpg
VA

Virgin Australia (VA)

yes.jpg
UK

Vistara (UK)

no

* Note that we originally stated that Alaska Airlines partner awards were showing, but I think it was getting very late that night, and we were just getting confused with Alaska / Virgin America awards. Alaska is not working.

We don’t know about Virgin Atlantic, as they so heavily restrict award availability to KrisFlyer members it’s nearly impossible to determine whether they are or aren’t able to be booked online. If anyone has found any online VS award flights, do let us know.

Star Alliance airlines

JP.jpg

Adria Airways (JP)

yes.jpg
A3

Aegean Airlines (A3)

yes.jpg
AC

Air Canada (AC)

yes.jpg
CA

Air China (CA)

yes.jpg
AI

Air India (AI)

no
NZ

Air New Zealand (NZ)

sortof.jpg
NH

All Nippon Airways (NH)

yes.jpg
OZ

Asiana Airlines (OZ)

no
OS

Austrian Airlines (OS)

yes.jpg
AV

Avianca (AV)

sortof.jpg
SN

Brussels Airlines (SN)

yes.jpg
CM

Copa Airlines (CM)

yes.jpg
OU

Croatia Airlines (OU)

yes.jpg
MS.jpg

EgyptAir (MS)

yes.jpg
ET

Ethiopian Airlines (ET)

yes.jpg
BR

EVA Air (BR)

yes.jpg
LO

LOT Polish Airlines (LO)

yes.jpg
LH

Lufthansa (LH)

yes.jpg
SK.jpg

Scandinavian Airlines (SK)

yes.jpg
SZ

Shenzhen Airlines (ZH)

yes.jpg
SA

South African Airways (SA)

yes.jpg
LX

Swiss International Air Lines (LX)

yes.jpg
TP

TAP Air Portugal (TP)

no
TG

Thai Airways (TG)

yes.jpg
TK

Turkish Airlines (TK)

yes.jpg
UA

United Airlines (UA)

yes.jpg

Star Alliance ‘connecting partners’

HO

Juneyao Airlines (HO)

no

Sort of?

Air New Zealand is ‘sort of’ because we found Star Award itineraries with them which can be booked through KrisFlyer online, but also ones which can’t. So basically it works for some routes, and not for others. This is still the case at 10th January.

Interestingly, the award seats we found that it doesn’t work for (but which are available, and you can still book with KrisFlyer over the phone), were all for business class redemptions, like Sydney to Auckland.

NZ(Y)-SYD-AKL
ANZ: Economy yes, but business no…
KVS-NZ.jpg
…yet a Star award seat is available in both classes on this date (CS+ on KVS confirms this).

Avianca is a little more complicated, as it is actually 8 airlines in one.  We found that only one of those 8 – Avianca Brazil (O6) has redemptions currently available online through KrisFlyer. If you’re looking for flights with carriers like Avianca Ecuador or Avianca Peru, for example, you’ll still need to call.

Some flight durations are very wrong

We noticed that with many of these new Star Alliance carriers, the KrisFlyer system is not calculating the flight durations correctly. Some flights show a negative duration, and some are exceedingly longer than in reality.

NegativeTime
A (negative) flight time of -1hrs -5mins is showing for this Adria flight from Croatia to Amsterdam. The actual duration is 01:55.

This may be originating from some incorrect time zone assumptions for the cities involved. The local departure and arrival times themselves are displayed correctly, but if the flight / journey duration is important to you – we would recommend calculating it yourself.

PositiveTime2
10 hours 8 minutes is a long flight on a 737-800! The actual duration of this flight is 5 hours 8 minutes.

Summary

The addition of 14 new airlines to the redemption search list is encouraging news, and brings us almost to a full suite of Star Alliance carriers to search. There are still a few key airlines in the region missing (strange that we now have Copa Airlines but not Asiana for example, or that we can search Brussels Airlines but not Air India).

Hopefully the remaining carriers will be added soon, in the meantime you can still search all Star Award redemptions using the United MileagePlan site, or ‘KVS’ tool.

(Cover Photo: Felix Gottwald)

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