KrisFlyer Singapore Airlines Star Alliance

One month on: Some progress for Star Alliance online redemptions

The majority of Star Alliance awards are now searchable through the Singapore Airlines website.

Just over a month ago, Singapore Airlines launched online redemption for Star Alliance and partner airlines through their KrisFlyer website portal.

Unfortunately, despite the fanfare, it was an unmitigated mess. SIA claimed that they had never said it would work for all airlines on day one (they had), and that any itinerary which could not be booked online could be booked though the call centre with the new offline service fees waived (i.e. the old way).

A week later, not much had changed, and we created a table showing the airlines whose flights could and could not be booked through the online system. We decided to revisit that list of airlines today, around one month on from the initial launch.

It’s better news this time

Back in mid December, flights from only 33% of Star Alliance partner airlines could be booked via the online system. That’s improved significantly – to 85% (23 out of 27 airlines). Here are the airlines whose flights are now bookable, in addition to those mentioned in the last update:

  • Adria Airways (JP)
  • All Nippon Airways (NH)
  • Austrian Airlines (OS)
  • Avianca Brazil (O6) (i.e. partial Avianca)
  • Brussels Airlines (SN)
  • Copa Airlines (CM)
  • Croatia Airlines (OU)
  • EgyptAir (MS)
  • Ethiopian Airlines (ET)
  • Thai Airways (TG)
  • LOT Polish Airlines (LO)
  • Shenzhen Airlines (ZH)
  • South African Airways (SA)
  • United Airlines (UA)

The updated list

As of 10th January 2018, these are the airlines you can and can’t search and redeem awards online with, using the Singapore Airlines KrisFlyer system.

Partner airlines

AS.jpg

Alaska Airlines (AS)*

no
VX.jpg

Virgin America (VX)

yes.jpg
VA

Virgin Australia (VA)

yes.jpg
UK

Vistara (UK)

no

* Note that we originally stated that Alaska Airlines partner awards were showing, but I think it was getting very late that night, and we were just getting confused with Alaska / Virgin America awards. Alaska is not working.

We don’t know about Virgin Atlantic, as they so heavily restrict award availability to KrisFlyer members it’s nearly impossible to determine whether they are or aren’t able to be booked online. If anyone has found any online VS award flights, do let us know.

Star Alliance airlines

JP.jpg

Adria Airways (JP)

yes.jpg
A3

Aegean Airlines (A3)

yes.jpg
AC

Air Canada (AC)

yes.jpg
CA

Air China (CA)

yes.jpg
AI

Air India (AI)

no
NZ

Air New Zealand (NZ)

sortof.jpg
NH

All Nippon Airways (NH)

yes.jpg
OZ

Asiana Airlines (OZ)

no
OS

Austrian Airlines (OS)

yes.jpg
AV

Avianca (AV)

sortof.jpg
SN

Brussels Airlines (SN)

yes.jpg
CM

Copa Airlines (CM)

yes.jpg
OU

Croatia Airlines (OU)

yes.jpg
MS.jpg

EgyptAir (MS)

yes.jpg
ET

Ethiopian Airlines (ET)

yes.jpg
BR

EVA Air (BR)

yes.jpg
LO

LOT Polish Airlines (LO)

yes.jpg
LH

Lufthansa (LH)

yes.jpg
SK.jpg

Scandinavian Airlines (SK)

yes.jpg
SZ

Shenzhen Airlines (ZH)

yes.jpg
SA

South African Airways (SA)

yes.jpg
LX

Swiss International Air Lines (LX)

yes.jpg