Changi Airport News

Singapore Changi Airport app now lets you track your checked bags

You can now track the progress of your checked luggage through Changi Airport with the iChangi app, when flying on one of 35 airlines.

Singapore Changi Airport has launched a new baggage tracking function for passengers travelling from, to or through the global air hub, in a first for any airport across the South East Asia region, which now allows you to follow the status of your checked luggage and be updated on any delivery delays.

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The new function is currently under trial in Beta testing for those flying on one of 35 airlines operating at the airport, including Singapore Airlines, Jetstar Asia and Cathay Pacific.

iChangi Baggage Tracker

The Baggage Tracker is a new function built into the iChangi app, which you’ll now see on the app homepage (you may need to update to the latest version first).

“You can now track your baggage when you travel through Changi. Simply scan your bag tag via the iChangi Baggage Tracker after check-in, and turn on your notifications to receive updates.”

Changi Airport Group

The trial service is designed to provide departing, arriving and transferring passengers with status updates about their checked bags as they travel through Changi Airport.

To use the tracking function, you can either scan the barcode on your bag tag stub provided to you by the check-in agent after your bag is checked in, or alternatively type in the 8-12 character bag tag number also shown on the stub.

Scanning your bag tag stub is the simplest way to add your bag into the iChangi app tracker. (Photo: Changi Airport Group)

What does it track?

The baggage tracking function depends on whether you are departing, arriving or transiting at Changi, with the following abilities:

  • Departing from Changi: You will be able to track your bags from the point of check-in to the point of loading onto the aircraft.
  • Arriving at Changi: You will be able to track your bags from the point of check-in at your origin airport to the point of delivery to the baggage belt at Changi Airport.
  • Transiting through Changi: You will be able to track your bags from the point of check-in at your origin airport, through to their arrival in Changi Airport, and to the point of loading onto the aircraft for departure, if both origin and destination flights are operated by participating airlines.

The tracking function requires an internet connection, though free Wi-Fi is available throughout the terminals at Changi Airport.

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You can track your bags for up to three days after your flight through the app.

Limitations

Most checked bags can be tracked by the new system in the iChangi app, but the following bags cannot:

  • Odd-sized bags
  • Gate checked bags
  • Limited release tagged bags

Transfer baggage with short connections (e.g. due to a delayed inbound flight) and One-Stop Security transfer flights may not be trackable, as your bags may be managed directly by the airlines that you are travelling on.

Short connection bags at Changi may be manually intercepted and delivered directly to your next aircraft, without entering the automated baggage sorting system. These can no longer be tracked by the iChangi app. (Photo: Changi Airport Group)

CAG says that “bags may be loaded at any time before the flight departs and notifications may be delayed”, so don’t panic too much if the app does not show that your bag was loaded – it might still have made it.

“In the event you are unable to find your bag on the arrival belt, please proceed to the Lost & Found counter for more information and assistance”, says the airport.

Which airlines

So far 35 airlines at Changi are participating in the baggage tracking programme, as outlined below.

iChangi Baggage Tracker
Participating Airlines

Airline Tracking
Departure Arrival Transit
Air France
Air India
Air India Express
Air Niugini
Air Premia
Asiana
Bangkok Airways
Batik Air
Biman Bangladesh
British Airways
Cathay Pacific
Cebu Pacific
China Airlines
Citilink
Etihad
EVA Air
Finnair
Garuda Indonesia
Japan Airlines
Jetstar Asia
KLM
Malaysia Airlines
Malindo
Myanmar National
Qatar Airways
Royal Brunei
Scoot
Singapore Airlines
Starlux