Changi Airport Lounges Reviews

Review: SATS Premier Lounge Singapore T2

Voted the best Priority Pass lounge in Asia Pacific in their 2017 user ratings, we actually found SATS Premier T2 quite average, and we think there are better choices at Changi.

In mid-December 2017, Priority Pass announced the results of their annual Lounge of the Year Awards, as rated by their 72,000-strong worldwide membership. While the global winner, somewhat randomly, was a lounge in Jamaica (which frankly we are unlikely to visit) there were a host of regional winners in the mix, and the one which caught our eye was the SATS Premier Lounge Changi T2, overall winner in the Asia Pacific category.

That’s no mean feat, as there are hundreds of Priority Pass lounges in the region, including 10 others at Changi Airport alone. As we had a trip planned from T2 the following week, we decided to see what all the hype was about and write a full review of the facility.

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General details

Opening Times: Open 24 hours
Showers: Yes
Bar: No
Wi-Fi: Yes (slow)
Multi-standard Power Sockets: Yes
USB Charging Sockets: Yes

Our experience

entrance
(Photo: MainlyMiles)

We used our Priority Pass to access the lounge, but it’s also available to business class passengers travelling with some other airlines operating from T2, including those flying with Air India, Etihad, Malaysia Airlines and United Airlines.

You can also use this lounge if you’re flying Scoot, and purchase their ‘Scoot-in-Style’ add-on, either in advance or at the check-in counter, currently priced at S$39.

We arrived in the lounge just before 6pm on a Monday evening, and it was relatively busy, though there were still a few seating options available. We found two comfortable armchairs around the middle of the main seating area.

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Wi-Fi speed

First job as always, is to check the Wi-Fi connection and speed. The SATS lounge in T2, like the one in T3, has an unsecured connection with no password protection. That makes it really easy to access, but possibly a bit too easy! As the lounge was busy, and there could potentially have been users who weren’t lounge guests, it was pretty slow, though not as woeful as their T3 lounge Wi-Fi.

wifi1.jpg
SATS Premier Lounge network speed test.

In fact we found that connecting to the Changi Airport Wi-Fi (the #WiFi@Changi network), which is a bit of a faff, as you have to enter an SMS access code sent to your phone, resulted in a much faster connection. Once you’re connected to that – you get free access for 3 hours.

wifi3
Go for the #WiFi@Changi network for a faster connection in this lounge.
wifi2.jpg
#WiFi@Changi network speed test. Impressive.

Food and beverages

Before we looked around in more detail, we decided to get a drink and some food. It soon became apparent the selection was very similar to the SATS Premier Lounge in T3, which we reviewed last month. Very similar, but a bit less inspiring.

Drinks selection

The coffee station was basically the same setup – two “bean to cup” machines which can prepare a variety of drinks like cappuccino or latte, and use Australian UHT full cream milk stored in a cute little fridge alongside.

Wine

Two white wines were offered:

  • Croix du Marquis Sauvignon, France (2016). 3.0 stars on Vivino
  • Ochagavia Sauvignon Blanc – Semillon, Chile (2016). 3.1 stars on Vivino

Alongside two reds:

  • Croix du Marquis Cabernet Sauvignon, France (2016). 3.0 stars on Vivino
  • Ochagavia Cabernet Sauvignon – Merlot, Chile (2016). 3.0 stars on Vivino

Not the best ratings we’ve seen, but not bad for a third-party lounge.

Other selections

There was a basic selection in terms of spirits, with mixers available in the fridge behind, along with canned beer (Tiger and Asahi, though the Asahi ran out quickly), and a soft drinks machine and water / ice dispenser.

Bar1
The spirits selection is very limited, one variety each of gin, whiskey and vodka. (Photo: MainlyMiles)
SoftDrinks
The soft drinks machine, alongside an ice and filtered drinking water dispenser, next to the fridge with beer and other canned soft drinks. (Photo: MainlyMiles)

Food selection

A popular section of the food area, which also features in the SATS T3 lounge, is the ‘make your own laksa’ station.

The salad bar was not nearly as inviting as the SATS T3 lounge, a coleslaw and green papaya salad were offered alongside cold meats and cheeses, with a selection of anonymous sandwiches.

Salad
The Salad Bar was more basic than the equivalent offering in SATS T3, and the sandwiches were not labelled. (Photo: MainlyMiles)

The first two hot dishes were a chicken curry with biryani rice, and a fish curry. We tried the chicken curry and it was average, a bit dull and lacking in flavour, unlike the one we tried in the SATS T3 lounge in November. The fish curry was labelled as ‘spicy and rich’ so maybe this would have been a better choice.

The other two dishes were vegetarian noodles, and a mixed vegetables dish which was, rather unfortunately, swimming in a bed of oil. Not the healthiest choice.

There is also a bread station and toaster.