Hotels Reviews

Review: Andaz Singapore

Our experience of the first Hyatt 'Andaz' branded hotel in South East Asia was a game of two halves

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Last month we planned a 2-night ‘staycation’ in Singapore and we decided it was about time to check out the new Andaz hotel in Bugis. Having stayed at one of their properties before it’s been on our radar since opening late last year but remarkably we hadn’t even made it there for dinner or a drink, so it was certainly time to rectify that.

About ‘Andaz’

One of the Hyatt Group’s three ‘lifestyle’ brands (the others being Hyatt Centric and The Unbound Collection). It was launched in 2007 as Hyatt’s answer to the modern offerings of the SPG group’s ‘W Hotels’. First opening in London, they have now expanded to 18 upscale boutique lifestyle properties worldwide.

As we mentioned this is not our first encounter with the Andaz brand at Mainly Miles. We stayed at the Andaz Maui at Wailea back in 2016. We liked the eco-conscious, ultra-lux, minimalist themes and appreciated the modern decor without the gaudy attempts at modernity that the W Hotels brand sometimes strays into.

Andaz Maui (MM).jpg
The stunning view from our balcony at the Andaz Maui in 2016, not to mention the unforgettable sunsets. We’d strongly recommend this hotel if your travels take you there. (Photo: MainlyMiles)

The property

The Andaz Singapore was the brand’s first foray into the competitive South East Asian market. Opened in late 2017, it occupies the top floors of the newly opened iconic DUO skyscrapers at Bugis, on eastern fringe of the CBD, just 20 minutes drive from Changi airport. An underground walkway connects visitors directly to Bugis MRT station and parking is available in the DUO towers (approximately S$21 for 24 hours).

Duo
The Andaz Singapore sits at the top of one of the new DUO towers. (Photo: MainlyMiles)

German architect Ole Scheeren designed the hexagon-clad skyscrapers and Andre Fu is responsible for the interior of the hotel itself.

Hotel facts

  • Opened: November 2017
  • Rooms: 342
  • Check-in: 3pm
  • Check-out: 12pm
  • Andaz Lounge Hour: 5pm to 7pm daily
  • World of Hyatt Category: 6
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Check-in

In the days leading up to our stay, the hotel emailed to find out what time we would arrive. We requested 12pm and were advised that they would try their best to have the room ready but with no guarantee. Standard check-in time is 3pm, with check-out set at 12pm.

We called at 11:45am and happily enough our room was ready and awaiting our arrival.

Ground Floor
The four lifts from the ground level lobby take you up to the main hotel reception on the 25th floor. (Photo: MainlyMiles)

Check-in desks on the 25th floor are laid out more like ‘podiums’ with laptops rather than the more traditional layout.

Main Lobby.jpg
The main lobby is located on the 25th floor. (Photo: MainlyMiles)

Room Types

There are four primary room types offered at the Andaz Singapore.

  • Standard/Accessible (38 sq/m)
  • View (38-42 sq/m)
  • Suites (76 sq/m)
  • Premium Suites (114-152 sq/m)

The rooms are all accessed from corridors lining one of the impressive internal central atriums.

Atrium Down
View in one of the hotel atriums. (Photo: MainlyMiles)
Room Number Postbox
Each room has an old Singaporean ‘letterbox’ style door accessory. I’m not sure the original ones had contactless keycard access! (Photo: MainlyMiles)
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King View Room

Room Overview
King View Room (Photo: MainlyMiles)

Located on the corners of the building, the room begins with a foyer, a sizeable wardrobe/dressing area plus the mini-bar, which is well stocked. Non-alcoholic items are free of charge and topped up daily.

Entryway Collage
Room detail. (Photos: MainlyMiles)

Through a set of colonial-style yellow wooden swing doors is the bedroom. Floor to ceiling windows line the length of the far wall and into the corner of the room, providing beautiful panoramic views.

Room Collage
Views from the bedroom. (Photos: MainlyMiles)

Alongside the King-sized bed is a very helpful selection of switches and charging options including USB ports. Lighting, blinds and curtains are also controlled from here.

At the opposite end of the room is a very comfortable chaise lounge and a dining table which doubles as a desk if you have work to do.

Room Collage 2
Room detail. (Photos: MainlyMiles)

Through into the bathroom are a separate rain shower and toilet cubicle with a single sink. Disappointingly, no bathtub – only suites in this hotel are equipped with them.

Bathroom Collage
Bathroom. (Photos: MainlyMiles)
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Room Service

Quirky Singapore influenced options are available in a newspaper style hotel guide. You can order either via phone or via the app/website. Since our perennial favourite, the club sandwich, wasn’t offered (perhaps a little cliché for this modern brand), we opted for the Toasted Ham Jaffle.

Room service collage
(Photos: MainlyMiles)

It arrived promptly and was very tasty. Served with a small side salad. The little plant on the tray was a nice touch.

Andaz Lounge

Quite unlike most upscale hotels, which tend to offer lounge access to the high-end room types and frequent travellers who hold appropriate status, the Andaz lounge is open to all guests.

Sunroom entrance
Entrance to the lounge. (Photo: MainlyMiles)

The lounge (called the ‘sunroom’) serves refreshments throughout the day. Between 5pm and 7pm a choice of red and white wine plus Andaz’s own pale-ale, brewed especially by the local Red Dot Brewery, are on offer. Naturally, this offer of free beverages draws quite a crowd and means the lounge is rather oversubscribed. We wonder if perhaps offering this perk to all guests is a bit of a mistake but happily sampled some very pleasant (free!) wine nonetheless.

Lounge Collage
The Andaz lounge. (Photos: MainlyMiles)

The sunroom is a lovely spot but not quite on a par with usual hotel lounges. There is an absence of food and cocktails on offer but you are free to order paid items from the menu to complement your drinks and snacks. We shared the smoked salmon small plate, which was excellent.

Lounge Seating
Evening drinks with a view. (Photo: MainlyMiles)

Bars and restaurants

Icehaus, Plancha’Lah!, Smoke & Pepper and The Green Oven are the main restaurants on the 25th floor, the lobby level.

Two bars, Bar Square (on the 25th floor – effectively a lobby bar) and Mr. Stork (on the 39th floor, a rooftop bar) are open to guests and the public.

Bar Square Sign.jpg
We enjoyed the busy atmosphere in Bar Square on Friday evening. (Photo: MainlyMiles)

Bar Square has a nice busy atmosphere. Plenty of city folk had turned up after work for their attractive happy hour, notably including a glass of Delamotte Brute N.V. for S$12.

We were excited to visit Mr. Stork but found it packed to bursting on arrival. Outside guests were being turned away. As in-house guests, we were offered standing room at the bar. Shortly afterwards we were seated but it took nearly 30 minutes to get a drink! We should note however that the Espresso Martinis they mixed were excellent.

Mr Stork
Espresso Martinis at Mr. Stork. (Photo: Mainly Miles)

It was clear that the staff were doing their best but with the number of guests – it was an impossible task. If this large area is to be open to everyone then the hotel must lay on more staff to assist with service.

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665°F

A steakhouse situated on the 38th floor flanked with floor to ceiling glass windows exhibiting yet another stunning vista of the Singapore skyline.

665 View
Views from 665°F restaurant. (Photo: MainlyMiles)

The head chef, Josephine Loke a Singapore local has already worked for a number of our favourite restaurants: Tippling Club, Open Farm Community, Pollen and Odette, the latter boasting two Michelin stars.

We managed to get a booking with just one day n