KrisFlyer News Singapore Airlines

More upcoming KrisFlyer changes

Good news for some, more bad news for others. Our roundup of the additional KrisFlyer program changes announced today.

KF Gold Lounge Changi T3 (Matt@TWN)

The big news today was of course the devaluation of the KrisFlyer scheme for Premium Economy, Business and First Class saver redemptions, which kicks in for bookings made from 24th January.

Check out our analysis of the changes to see how badly they’ll affect you, and how you can best avoid them.

Some good news

If the morning brought mostly bad news, Singapore Airlines had a few bits of good news for us to mull over in the afternoon, in a kind of ‘stick then carrot’ approach!

In an email to members the airline announced a number of enhancements to the KrisFlyer program coming up over the next couple of months:

  • Upgrades from Economy to Business Class will be available on aircraft fitted with a Premium Economy cabin. Previously you had to book Premium Economy to be eligible on these flights, as only a single class upgrade was possible. This was actually added to the KrisFlyer terms and conditions last night and so we already covered it in our devaluation announcement.
  • You’ll be able to view award availability across a seven-day window from 31st January 2019, using a ‘Flexible travel dates’ checkbox on the Singapore Airlines website and mobile app.
  • You’ll be informed on the outcome of your waitlisted redemptions at least 14 days prior to your departure date. If your waitlist was not successful that means it will be cancelled at this time. You will no longer be able to waitlist within 14 days of departure, with the exception of waitlists for redemption upgrades, which will continue to be available up to departure time.
  • Spontaneous Escapes becomes a permanent fixture from February 2019. Occasionally the airline used to skip some months (like January, because February flights are always very full over Chinese New Year).

Without mentioning it in their email however, Singapore Airlines also made another change today:

  • The double standby upgrade vouchers for PPS Solitaire members, which previously kicked in at S$60,000 PPS Value during the membership year, has been replaced with a single advance upgrade voucher.

Let’s take a look at each of these changes in turn.

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Two-class upgrades from Economy to Business

As mentioned above, we already covered this enhancement in our devaluation article (as the KrisFlyer terms and conditions were updated last night to reflect this change).

To recap, these ‘double upgrades’ only apply to passengers flying Economy Class wanting to upgrade to Business Class on flights operated by aircraft with a Premium Economy cabin installed.

Previously this wasn’t possible, as you could only upgrade using miles by a single cabin class. You would therefore have to hold a confirmed ticket in Premium Economy on those flights to be able to upgrade into Business with your KrisFlyer miles.

That meant picking a route without Premium Economy (like Singapore to Perth), or picking a specific flight without that cabin (like SQ608 to Seoul, an A330, rather than SQ612 to Seoul, a 777-300ER).

What that also tended to result in was a slightly inferior Business Class seat, because the newer long-haul Business Class seats in the SIA fleet, 2013 J and 2017 J, are fitted to aircraft which do have Premium Economy.

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Upgrade using miles from Economy Class often meant a seat like this was as good as you could get. (Photo: MainlyMiles)

This new policy, effective immediately, means you will be able to jump two classes when upgrading from Economy Class to Business Class on aircraft with a Premium Economy section. The rates to upgrade from Economy to Business Class on these flights are the same as those applicable to flights without Premium Economy installed, and are based on the Economy fare class booked and the type of Business upgrade award available.

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Now it’s a different story. Economy to Business Class upgrades using miles will bypass the Premium Economy cabin on SIA’s newest planes, with the newest seats. (Photo: MainlyMiles)

It’s worth mentioning here that the upgrade rates themselves will increase slightly from 24th January, here are the old rates and here are the new ones.

We talked about Seoul above, so let’s look at that route.

  • Upgrade Standard Economy to Business Saver (current): 40,000 miles
  • Upgrade Standard Economy to Business Saver (from 24th Jan): 41,000 miles (+2.5%)
  • Upgrade Economy Flexi to Business Saver (current): 30,000 miles
  • Upgrade Economy Flexi to Business Saver (from 24th Jan): 31,000 miles (+3.3%)

Broadly speaking the increased miles requirements are similar for other routes. There are no increases for upgrades to the Business Advantage travel class, even on those USA flights where the ‘pure’ Business Advantage redemption rate did increase slightly as we noted in the earlier devaluation article.

This is a very welcome change for passengers flying on routes that are exclusively operated by aircraft with a Premium Economy cabin, but also on routes where mixed aircraft types are used as we mentioned above.

Seven-day availability view

We’ve been trialling the new Singapore Airlines Beta app and one of the first things we thought was disappointing was that an option to search award availability over a wider period than a single day was not included among the new features.

Well at last, a great enhancement for award availability searching through the Singapore Airlines website and mobile app. From the end of this month, 31st January 2019 to be exact, you’ll be able to toggle a ‘Flexible travel dates’ button, which will then show award availability for a seven-day period (your selected date plus and minus 3 days).

This will be ideal for picking out those elusive award seats on your preferred route without having to click ‘next day’ or ‘previous day’ until you find an award (hopefully ‘next week’ / ‘previous week’ will be options!).

We’ll let you know what we think of the new feature once it goes live, and I guess all we can hope for in 2020 is a calendar month availability view, like United and KLM offer!

No more waitlists within 14 days of travel

Mixed feelings here – on the plus side you will now be informed of the outcome of your award waitlist request at least 14 days before your flight. Successful waitlists will be confirmed at that stage, and unsuccessful ones cancelled.

Singapore Airlines says this is designed to remove the uncertainty of being on a redemption waitlist close to your departure date, and to allow you to make alternative travel plans in good time.

The negative aspect though is that presumably it will no longer be possible to waitlist for a flight departing in the next 14 days, which we have done many times (both with and without success). It also removes a potentially superior option when you have a firm plan which you can cancel (like a confirmed Economy award ticket) but are using the waitlist as your preferred option (like a Business saver).

If SIA cancels your preferred option (the waitlist) 2 weeks before departure date, it has no chance of coming through in the last 14 days before departure, because it will no longer exist. Your only option will be to keep checking award availability.

It remains to be seen whether Singapore Airlines will improve award availability closer to the flight departure date as an alternative to the short-term waitlist facility.

Waitlists for redemption upgrades will continue to be allowed up to the point of departure. This new waitlist policy will start sometime between April and June 2019, so it’s status quo for now – and we have a handy guide to the SIA waitlist which comprehensively explains how you can best make the current system work to your advantage.

Spontaneous Escapes is officially permanent

Singapore Airlines has been releasing monthly Spontaneous Escapes offers, where you can book last minute award seats on selected routes for a discount, for over a year.

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The last time they skipped it was in January 2018 (i.e. there were no deals for February), which wasn’t too surprising, as the airline rarely needs help filling its planes during the busy Chinese New Year season.

Now the airline has confirmed the deal will run every month from 15th February 2019 (with offers for March and possibly April, presumably). That also seems to confirm that for the second year running, there will be no Spontaneous Escapes deal this month (in January).

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Spontaneous Escapes typical offers 30% discounts on selected saver award flights. That’s even more welcome than ever with the latest miles rate increases.

To commemorate the official launch, the February edition will apparently offer “never-before redemption deals to destinations in our network”.

It will be interesting to see what they offer (50% off new Suites to London please!). Don’t worry – we’ll have it well covered with a detailed article as always. Let’s hope it takes the edge off those rate increases announced this morning for those of you able to make last minute travel plans.

Some bad news for PPS Solitaires

KrisFlyer has quietly removed the double standby upgrade vouchers for PPS Solitaire members, which previously kicked in at S$60,000 PPS Value during the membership year. Those used to allow you to apply for a one-cabin class upgrade at least 48 hours before your flight, which would be confirmed at airport check in, subject to seat availability.

With immediate effect (which isn’t cool, SIA) these will be replaced with a single advance upgrade voucher at the same PPS Value accrued, which allows you to apply for a one-cabin class upgrade at the point of booking, subject to availability. The other advance upgrade vouchers will still kick in at S$75,000 and S$100,000 PPS Value respectively.

Most PPS Solitaires will see this as a retrograde step, this was a popular option to use for yourself and your redemption nominee to fly a higher class on the same booking.

Summary

No doubt there’s good news here – Economy to Business upgrades are now possible even on aircraft with a Premium cabin in the way, easier award searching is coming and we’re getting ‘official’ monthly Spontaneous Escapes promos.

There’s also a bit of bad news – fewer upgrades for PPS Solitaires (without warning, which is a bit cheeky).

Lastly there’s news we’re frankly on the fence about – changes to the waitlist system. This has the potential to be good news, provided last-minute award availability is stronger, but also removing this popular option from flights departing in the next 2 weeks might simply reduce award options for KrisFlyer members.

Apart from the devaluation announced this morning, what do you think of the latest changes? Let us know in the comments section below.

(Cover Photo: Matt@TWN via Flickr)

3 comments

  1. The Solitaire rewards change was in the email, so not “quietly”. I don’t see the change as necessarily a bad thing. There were times when the standby upgrades didn’t go through because Suites was full (and let’s be honest it’s only worth using it on a business to suites upgrade, assuming one wouldn’t fly economy long-haul anyway), and with the Suites cabins dwindling to just 6 seats, it’s better to have a confirmed upgrade at booking rather than hope and pray until check-in and still have no upgrade.

    I’m really annoyed by the 14-day waitlist point. More annoyed with it than the devaluation.

    1. It certainly wasn’t in my email! Every member affected I’ve spoken to today has seen this change as a negative (I’m not PPS Solitaire, so I can only go on what others say). Remarkably, they all use it for Y>J! Plus – unannounced. You had it yesterday, you don’t today. Way to treat your top 1%.

      The 14-day waitlist issue can go one of two ways in our opinion, but yes largely I agree – it’s negative, things will be worse.

      1. It was at the top of the email. (Btw it’s a testament to how guys are always at the forefront of such breaking news and always have interesting articles that warrant me checking the blog regularly, that I found out about the whole shebang from your site first and not my personal email!!)

        I guess it really depends on how one uses it then. If used on Y>J then they’re probably travelling with family not on business, so two upgrades are better than leaving one person behind. Although these vouchers are valid for one-cabin upgrades only, so chances are these Y-J upgrades are most likely for shorter flights and 2009RJ seat. Remarkable choice indeed.

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