Changi Airport KrisFlyer Lounges Reviews Singapore Airlines

Review: The Private Room by Singapore Airlines

Is it time for Singapore Airlines to rethink its decade-old home base flagship lounge?

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Our most recent three visits to Singapore Airlines’ most prestigious lounge, The Private Room at Changi airport, saw us experience breakfast, lunch and dinner. It was a good opportunity for us to finally get round to writing a review.

Have standards slipped and how does this flagship facility, exclusively reserved for the airline’s own First Class and Suites passengers, stand up against some of the others we’ve visited around the world?

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General Details

Opening Times: 5.30am to 2.30am
Showers: Yes
Spa: No
Bar: No
Wi-Fi: Yes
Multi-standard Power Sockets: Yes
USB Charging Sockets: No

Lounge access

To access The Private Room you must be flying First Class or Suites Class on a departing Singapore Airlines flight, or arriving on a Singapore Airlines flight the same day in possession of your First Class or Suites Class boarding card. No guests are allowed.

If you are transiting Singapore between flights you are entitled to access The Private Room provided you have either arrived on a Singapore Airlines flight in First Class / Suites, or are departing on a Singapore Airlines flight in First Class or Suites, or both.

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If you wish to use The Private Room after arriving in First Class or Suites (tip: Jakarta to Singapore in First for 27,500 KrisFlyer miles is among the cheapest ways to do this), it’s best to be travelling with hand luggage only.

That’s not essential if you have an onward flight the same day however, even with another airline. Simply collect your luggage, check in for your onward flight, then proceed through immigration into The Private Room, using your inbound boarding pass.

It’s also not a major issue even if you have checked in luggage and are ending your journey at Changi.

In this case your bags will be taken off the conveyor belt and left alongside it for a period of time awaiting your collection. Typically they are good there for up to 90 minutes after landing. After that, they will be taken to the “lost and found” in your arrival terminal and you can collect them from there.

Remember your flight may have arrived into T2 or T3, you must exit the same way to retrieve your bags.

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Location

The Private Room is located inside the main Singapore Airlines lounge complex in Terminal 3 on level 3, one level above the main departure concourse.

First Class check-in

Most passengers starting their journey at Changi who have access to The Private Room will be using Terminal 3’s dedicated First Class check in area.

There is a separate driveway and drop off point, with porters to assist with your luggage, and a personalised check in experience.

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Make sure your driver takes the left turn before the main terminal to the First Class check-in. (Photo: MainlyMiles)

This is quite an impressive extension to the main terminal, almost too large as we hardly ever witness more than a handful of other passengers using it at the same time. Indeed we’ve seen some smaller airport terminals in certain parts of the world!

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First Class check-in. (Photo: MainlyMiles)
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First Class check-in. (Photo: MainlyMiles)

The First Class check-in has an airport lounge feeling and includes a large seating area. Chilled bottles of water and cold towels are offered as you arrive. Porters are also on hand to assist with your luggage.

There is a chair next to each check-in desk, however if two of you are checking in it means one of you ends up standing which is a little odd.

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The Singapore Airlines First Class check-in at Changi Airport Terminal 3. (Photo: MainlyMiles)

After the check in process a private immigration channel just a short walk away takes passengers through to the transit area.

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Changi Airport operates a private immigration channel for Singapore Airlines First Class passengers. (Photo: MainlyMiles)

You emerge from private immigration close to the bottom of the escalator leading to the SilverKris lounges and The Private Room.

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Your route from kerbside to The Private Room (click to enlarge)

Pro tip: Singapore Airlines doesn’t have an equivalent to The Private Room in Terminal 2, but they do operate flights with First Class / Suites from there. Since the T1/T2/T3 airside (transit) area is fully connected, we recommend checking in at the T3 First Class check in, taking advantage of the First Class immigration channel then spending time in The Private Room before your T2 flight.

Simply allow some more time for the SkyTrain ride to T2 prior to your departure.

Reception

At check in, those entitled to access The Private Room are handed a personal invitation along with their regular First Class or Suites boarding pass.

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Invitations to The Private Room are provided at check-in. (Photo: MainlyMiles)

When you reach the SilverKris lounge reception area on level 3 this is quickly spotted by the staff, and you are then personally escorted through the First Class lounge, which you are also welcome to use, towards The Private Room which has its own entrance at back (the ‘lounge within a lounge’).

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The SilverKris First Class lounge. (Photo: MainlyMiles)

Incidentally, the SilverKris First Class lounge is as far as you’ll be able to go as a Star Alliance passenger flying First Class, for example on Lufthansa or Swiss, or as a Solitaire PPS member. The Private Room is only for passengers flying Singapore Airlines First Class or Suites.

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The entrance to The Private Room, tucked away at the back of the First Class lounge. (Photo: MainlyMiles)

Once past the entrance podium, a long corridor leads to the concierge desk, and you are finally inside.

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The corridor entrance to The Private Room. (Photo: MainlyMiles)
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Overview

The lounge is broadly a long L-shape with a long tall window flanking one side. The ceiling is double height throughout the lounge.

Dark wood panelling and marble lines the walls which means that despite the double height ceiling, it feels quite cosy. Possibly even a little oppressive.

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The Private Room. (Photo: MainlyMiles)

The “disco” carpet (a common theme throughout Changi Airport) isn’t really in keeping with the rest of the decor but it certainly helps deaden what little noise there is.

The windows running the length of the Private Room and overlooking many aircraft gates and one of Changi’s runways provide a great view. Well they would do, if they were unobstructed.

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It’s not the clearest view from The Private Room. (Photo: MainlyMiles)

In fact tiny dots on the windows, probably designed to reduce direct sunlight and help keep the lounge cool, plus large flap-like structures, somewhat obscure things.

There are two TV areas, one mid-lounge and the other towards the far end. Generally the news is shown, with no volume unless requested by passengers. The lounge staff will happily find the channel you require, for example if you want to watch a sporting event.