Changi Airport Jetstar News

Jetstar increases Singapore network, secures Changi transit approval

Jetstar is adding Surabaya to its network in December and increasing flights on other routes, as the low-cost carrier becomes the fourth to gain approval to carry transit passengers through Changi Airport.

Singapore-based low-cost carrier Jetstar Asia has extended its flight schedule to the end of 2020, with one new route planned and more frequency hikes in the pipeline to and from four existing cities on its regional network.

The airline has also become the first non-SIA Group carrier to gain approval to carry passengers on transit itineraries through Singapore Changi Airport, starting next month.

December 2020

Next month Jetstar Asia will add Surabaya to its passenger network, while increasing frequencies to as many as six times per week on some routes.

Singapore – Surabaya is currently being served by Singapore Airlines and Scoot, however Scoot will take over from SIA on the route from early December 2020, leaving Jetstar and Scoot as the sole operators.

Flights between Singapore and both Bangkok and Ho Chi Minh continue to operate with cargo only, carrying passengers on their return legs to Singapore, due to government-imposed entry restrictions in Thailand and Vietnam.

Based on FlightRadar24 data over the last week, Jetstar Asia continues to fly just three of its 18 Airbus A320s. The airline has already completed a downsizing exercise, which will see five of these 18 aircraft leaving the company by 2021, for a resized total of 13 jets post-COVID.

Three of Jetstar Asia’s Airbus A320s are currently flying. (Photo: icosha / Shutterstock)

Overall Jetstar Asia will operate 56 flights per week in November 2020, a 22% increase on November’s 46 flights per week. The airline usually operates around 580 flights per week, based on December 2019 data.

That lifts the airline’s capacity by flight volumes to around 10% of 2019 levels in December 2020.

Assuming the airline will recover to around 72% of its original size post-COVID-19 with a fleet of 13 Airbus A320s, in theory over 13% of its ultimate future schedule is already being operated.

Here’s how the frequency changes in December look compared to November 2020.

Jetstar

  Newly added this month

Destination Frequency
Nov   Dec
Bangkok
2/wk 2/wk
Clark 1/wk 2/wk
Ho Chi Minh 3/wk 3/wk
Jakarta 4/wk 5/wk
Kuala Lumpur 5/wk 6/wk
Manila 5/wk 5/wk
Penang 2/wk 3/wk
Phnom Penh 1/wk 1/wk
  Surabaya 1/wk
(click to enlarge)

Flight schedules

Here is Jetstar’s flight schedule to and from Singapore for the month of December 2020, including days of operation.

Bangkok
  Days Acft
M T W T F S S
SIN ➔ BKK
3K513
320
BKK ➔ SIN
3K514
320

Singapore to Bangkok flights (3K513) are cargo-only due to Thai government restrictions.

Clark
  Days Acft
M T W T F S S
SIN ➔ CRK
3K775
320
CRK ➔ SIN
3K776
320
SIN ➔ CRK
3K779
320
CRK ➔ SIN
3K780
320
Ho Chi Minh
  Days Acft
M T W T F S S
SIN ➔ SGN
3K555
320
SGN ➔ SIN
3K556
320

Singapore to Ho Chi Minh flights (3K555) are cargo-only due to Vietnam government restrictions.

Jakarta
  Days Acft
M T W T F S S
SIN ➔ CGK
3K201
320
CGK ➔ SIN
3K202
320
SIN ➔ CGK
3K205
320
CGK ➔ SIN
3K206
320
Kuala Lumpur
  Days Acft
M T W T F S S
SIN ➔ KUL
3K663
320
KUL ➔ SIN
3K664
320
SIN ➔ KUL
3K685
320
KUL ➔ SIN
3K686
320
SIN ➔ KUL
3K687
320
KUL ➔ SIN
3K688
320
Manila
  Days Acft
M T W T F S S
SIN ➔ MNL
3K761
320
MNL ➔ SIN
3K762
320
SIN ➔ MNL
3K765
320
MNL ➔ SIN
3K766
320
Penang
  Days Acft
M T W T F S S
SIN ➔ PEN
3K675
320
PEN ➔ SIN
3K676
320
Phnom Penh
  Days Acft
M T W T F S S
SIN ➔ PNH
3K593
320
PNH ➔ SIN
3K594
320
Surabaya
  Days Acft
M T W T F S S
SIN ➔ SUB
3K249
320
SUB ➔ SIN
3K250
320

You can keep up to date with the latest Jetstar Asia schedules, which are subject to change, at the following link:

  Jetstar Asia Flight Schedules

Transit approval

Jetstar also confirmed this week it has gained approval to carry transit passengers connecting between its own services through Changi Airport from 1st December 2020, with those originating from the following six cities eligible:

  • Bangkok
  • Ho Chi Minh City
  • Jakarta
  • Kuala Lumpur
  • Penang
  • Phnom Penh

Transit passengers can be destined for any current destination on the Jetstar Asia network, including Clark, Manila and Surabaya, but cannot originate in those cities.

Transits are possible provided you book the full journey on one booking and check with the relevant authorities to ensure you meet the entry requirements for your final destination.

Passengers will be escorted to the transit holding area to wait in this segregated zone in between their flights. The exception is those originating in Ho Chi Minh, who are free to move around the transit departure area and access shops, F&B establishments and lounges as normal.

Transit Holding Area in Terminal 1. (Photo: Changi Airport)

The maximum transit time at Changi is 48 hours. You can book one of the two transit hotels at Changi Airport as an alternative to remaining in the transit holding area if you prefer.

The Aerotel in T1 is one option for those with a longer layover in Changi between Jetstar flights, which operate from the same terminal (Photo: MainlyMiles)

Jetstar will become the fourth airline to be awarded transit approval through Changi, with the three SIA Group carriers already approved to do so since June this year.

What if your Jetstar flight has been cancelled?

Jetstar is offering travel credit vouchers to customers whose flights have been cancelled due to the COVID-19 pandemic.

Request your voucher through the Manage My Booking portal here, by following these steps:

  • Enter your booking number and last name
  • Click on the ‘find out more’ button
  • Select ‘check flight options’ button
  • Click ‘view other options’ button
  • Select ‘request reimbursement’

The travel credit voucher is a multi-use voucher and can be redeemed up to the value stated on the voucher across multiple Jetstar bookings, within 12 months of issue. A fare difference, if any, will apply. Customers will receive a voucher within two weeks of making the request.

Note: Passengers with a 3K (Jetstar Asia) booking to/from the Philippines, Australia, Sri Lanka or Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.

If you booked through a travel agent or third-party website, you need to contact them directly.

January 2021 onwards

Jetstar is still loading almost its full normal flight schedule into 2021, however this is subject to significant further reductions based on the COVID-19 situation closer to the time.

We expect a similar schedule of limited routes and frequencies will continue to operate in the New Year, with no imminent border relaxations on the horizon.

Summary

Jetstar retains its flying focus on key South East Asia capital cities during December 2020, with one new route to Surabaya alongside some frequency increases to and from other destinations, especially on Malaysia and Indonesia routes which benefit from business and essential travel reciprocal ‘green lanes’.

Gaining transit approval through Changi Airport from 1st December 2020 will assist the carrier to increase load factors slightly, for those still travelling between countries such as Malaysia – Philippines and Vietnam – Indonesia.

Transit approval at Changi should help Jetstar increase load factors from December 2020. (Photo: Aero Icarus)

Overall Jetstar Asia has expanded to around 10% of its usual capacity by flight volumes and will serve nine cities next month, albeit on a much reduced schedule compared to normal.

(Cover Photo: Alex Wilson)

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