KrisFlyer News Singapore Airlines

Singapore Airlines extends another batch of expiring KrisFlyer miles

Previously extended KrisFlyer miles that were due to drop off the radar between April and June 2021 have been given another six-month lease of life, becoming the first to be extended by a total of 18 months.

Good news if you have KrisFlyer miles in your account that were previously extended (twice in fact) but were set to expire in April, May or June this year, with confirmation that Singapore Airlines has extended these for a further six months due to the ongoing COVID-19 pandemic.

Since this is the fourth KrisFlyer miles extension offered to members, let’s recap on what Singapore Airlines has done so far, since we’re probably not the only ones thinking this is starting to get a bit confusing!

Extension Details
Apr 2020 Miles expiring between April 2020 and August 2020 extended by 6 months.
Jun 2020 Miles originally expiring between April 2020 and June 2020 extended by a further 6 months.
Miles expiring between September 2020 and December 2020 extended by 6 months.
Oct 2020 Miles originally expiring between July 2020 and December 2020 extended by a further 6 months.
Miles expiring between January 2021 and June 2021 extended by 6 months.
Jan 2021 Miles originally expiring between April 2020 and June 2020 extended by a further 6 months (third extension).

This latest extension actually took place in January 2021, as highlighted above, but wasn’t made very clear on the Singapore Airlines miles extension page, leading to a few members querying with us what was happening with their expiry date.

Good news though – the relevant miles causing concern were extended.

Latest miles extension status

Here’s when any KrisFlyer miles originally expiring during the April 2020 to June 2021 period will now expire, under the latest confirmed extensions.

★ = New extension

2020
Original
Expiry Month
Previous
extension(s):
Latest
extension:
April
2020
October
2020

April
2021
★ October
2021
May
2020
November
2020

May
2021
★ November
2021
June
2020
December
2020

June
2021
★ December
2021
July
2020
January
2021
July
2021
August
2020
February
2021
August
2021
September
2020
March
2021
September
2021
October
2020
April
2021
October
2021
November
2020
May
2021
November
2021
December
2020
June
2021
December
2021
2021
Original
Expiry Month
Previous
extension(s):
Latest
extension:
January
2021
July
2021
February
2021
August
2021
March
2021
September
2021
April
2021
October
2021
May
2021
November
2021
June
2021
December
2021

That means total extensions now range from 6 months to a full 18 months for these miles. Any miles you hold that were originally expiring between April 2020 and June 2021 will now be valid until at least 31st July 2021, and through to 31st December 2021 in some cases.

If you had any miles that expired in March 2020 or before, those cannot be re-credited retroactively nor will they be extended.

Note that PPS Club members don’t need to worry about KrisFlyer miles expiry, since their miles never expire as long as they retain PPS Club status.

What happened?

When Singapore Airlines added a second year of status extension for members in early January 2021, it appeared as though no miles extension formed part of the changes, however on closer inspection there actually was an extension – we just missed it.

Prior to the January 2021 change, miles originally expiring between April 2020 and June 2020 were shown separately (they had picked up two extensions already at this point, leading them all to be extended by a year, but had been ‘missed out’ from the October 2020 extension).

Extensions for these miles as shown in December 2020

When the page was updated in January 2021, all reference to these miles was removed, with those originally expiring in July 2020 becoming the earliest ones mentioned.

Earliest expiring miles shown in January 2021

Some members reached out to us with concerns that their miles originally expiring between April and June 2020, extended until April – June 2021, had been ‘quietly forgotten’ and would be allowed to expire, fearing perhaps two extensions was all KrisFlyer was prepared to offer.

We reached out to the KrisFlyer team for clarification, who have reassured us that these miles are now considered to be expiring between April 2021 and June 2021 (as a consequence of two previous extensions, totalling 12 months), and are therefore ‘lumped in’ with those expiring in that time frame as a consequence of either:

  • original expiry; or
  • one previous extension (6 months)

though they are no longer listed separately, like both of those categories are.

This section now includes miles that were already extended twice previously

Miles expiring between Apr 20 – Jun 20 were first extended by six months to expire between Oct 20 – Dec 20. We subsequently extended the expiry by another six months, so they now are set to expire from Apr 21 – Jun 21 correspondingly.

Thus, it is correct that the miles that are expiring between Apr 21 – Jun 21 have been further extended to expire between Oct – Dec 21.

Singapore Airlines

While we can appreciate that Singapore Airlines didn’t want to add a third extension column to the expiry table for these miles, they haven’t done a great job of making this very clear if you ask us, but the important thing is that these miles are still being extended.

In the Singapore Airlines table, you’ll now simply need to find the current expiry date of your miles (via the website or app) in the left column to check if they will automatically receive any further extensions.

You’ll see two transactions for the extension

Any extension to your miles validity will only reflect in your KrisFlyer account at the end of their original expiry month. For example, if you have miles expiring on 28th February 2021, you will be able to see that the miles have been extended and are valid until 31st August 2021 in March 2021.

Presumably due to some systems limitations, the miles extension will reflect as a debit of the originally expiring miles, plus a subsequent credit of the same number of miles.

At the end of each month, you will be able to see 2 transactions in your account statement. The first transaction will show expiring miles being debited from your account with the description “Singapore Airlines SR (Adjustment) 6 months mileage extension”. The second transaction will show the same number of expiring miles being credited back into your account with the description “Singapore Airlines SR (Adjustment) 6 months mileage extension”.

Singapore Airlines
How the miles extension appears on your KrisFlyer statement

You can see your expiring miles via the Singapore Airlines website when logged on to your account, or via the mobile app, by clicking Miles > Miles Validity.

Your monthly email statement should also show you how many of your miles are expiring in the next six months.

For more information about KrisFlyer miles validity extension, including a list of FAQs, see the Singapore Airlines website here.

Miles extension for existing bookings

Under the current Singapore Airlines COVID-19 travel waiver policy, if you made a redemption booking on or before 15th March 2020, for travel up to 31st March 2021, and any of the miles you used for your redemption booking were imminently expiring, their expiry dates will continue to be extended as follows:

Miles Expiry Month Miles redeposited extended until:
On or before March 2020 30th June 2021*
(plus extensions)
Between April 2020 and May 2021 30th June 2021
(plus extensions)
On or after June 2021 Original miles expiry date
(plus extensions)

* Miles cannot be further extended, even for a fee

For miles redemption bookings made after 15th March 2020, if your flights have been cancelled by Singapore Airlines, any expired miles redeemed in your tickets will be reinstated to your KrisFlyer account with additional 6-18 months validity from the original month of expiry, as per the latest validity extensions outlined above.

For example, if you made a redemption booking in April 2020 for a flight in February 2021 using miles that were expiring in September 2020, these will be redeposited into your KrisFlyer account with validity extended until September 2021 under the current policy.

KrisFlyer Elite & PPS Club status extension

In early January 2020, Singapore Airlines announced a second extension to KrisFlyer Elite and PPS Club status levels.

Full details are available at our dedicated article.

Further extensions

The next batch of KrisFlyer miles expiry comes up in July 2021 for some members, and while COVID-19 vaccines are now being rolled out globally, industry consensus seems to be that their effects on travel restrictions are unlikely to start being felt until the second half of 2021 at the earliest.

Singapore Airlines has stated that “the situation remains fluid”, and that the miles extension policy will continue to be monitored and reviewed.

Don’t be too surprised to see extensions for miles expiring from July 2021 onwards if most COVID-19 travel restrictions remain in force as we approach mid-2021, which seems almost inevitable.

Summary

If your KrisFlyer miles were originally expiring in April, May or June 2020, you were among the first to have an extension granted as the COVID-19 situation took hold.

You’re now the first to have your miles validity extended three times, by a total of 18 months, thanks to KrisFlyer’s ‘see how it goes’ policy with miles extension.

Singapore Airlines has simplified its miles extension table now that some miles have been extended three times, though it’s fair to say it caused some confusion rather than more clarity to start with!

Now that a third extension is in place for some miles, which will progressively become more common as travel restrictions remain in place, you’ll have to check your new expiry date to then lookup your continued extension as it’s announced.

We’ll keep our extension table as it is for now, provided it doesn’t grow to be too long, to remind you of the full history of your miles extensions!

(Cover Photo: Dmitry A. Mottl)

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