Lounges News Singapore Airlines

Singapore Airlines is now using 3 different lounges at New York JFK

Singapore Airlines has redistributed its lounge-eligible passengers across three different facilities at New York JFK, and their quality is worlds apart.

With a wide range of airport lounge closures during the COVID-19 pandemic, there’s been one happy consequence for Singapore Airlines customers departing from New York’s JFK airport since the carrier returned there with non-stop flights in November 2020.


That’s because all of the airline’s lounge-eligible passengers have been directed to use the Virgin Atlantic Clubhouse in Terminal 4 prior to departure for almost the last two years, a facility previously reserved only for those departing in Suites Class or holding a Solitaire PPS Club card.

That’s right – everyone got the Virgin Clubhouse

You didn’t read that wrong – between November 2020 and July 2022 all Singapore Airlines lounge-worthy passengers departing from New York’s JFK airport were invited to use the excellent Virgin Clubhouse at Terminal 4, located after security in the ‘A’ concourse above boarding gates A4 / A5.

Tended cocktail bar at the Virgin Atlantic Clubhouse JFK. (Photo: Virgin Atlantic)

With top-notch signature cocktails from the tended bar, Champagne (Nicolas Feuillatte), à la carte dining (current menu here), shower facilities and even a pool table in the entertainment zone, it’s no surprise that prior to the pandemic this lounge was only for Suites passengers and PPS Club members.

What’s great is that since the temporary closure of alternative facilities, even SIA’s Business Class passengers and KrisFlyer Elite Gold members have been welcomed here, but alas… no more.

Only Suites and PPS Club now get the Clubhouse

Effective from August 2022, Singapore Airlines is redistributing its departing lounge-eligible passengers across three of JFK’s Terminal 4 facilities, as shown in the following table.

Singapore Airlines Lounge Access
New York JFK Airport

Lounge Eligible Passengers
This image has an empty alt attribute; its file name is VS-JFK-Clubhouse-Quiet-Zone-Small-Virgin-Atlantic.jpgVirgin Atlantic Clubhouse
  • Suites Class
  • Solitaire PPS Club

PPS Solitaire Card Shadow

This image has an empty alt attribute; its file name is JFK-Wingtips-2-Priority-Pass.jpgWingtips Lounge
  • Business Class
  • PPS Club

PPS Card Shadow

This image has an empty alt attribute; its file name is JFK-Air-India-2.jpgAir India Maharaja Lounge
  • KrisFlyer Elite Gold
  • Star Alliance Gold

KF Gold Card Shadow

Business Class and PPS Club passengers also have the option of the Air India Maharajah Lounge, if they wish, since it is a Star Alliance facility.

Note that the Wingtips Lounge and Air India Maharaja Lounge are both accessible using Priority Pass, if you are travelling in Economy or Premium Economy Class and do not hold KrisFlyer Elite Gold or Star Alliance Gold status.

The Air India Maharajah Lounge at JFK is… not worth getting to the airport early for! (Photo: Live and Let’s Fly)

Before COVID-19 Singapore Airlines used the Virgin Clubhouse for Suites and Solitaire PPS Club customers and the Swiss Business Class Lounge for Business Class and KrisFlyer Elite Gold passengers, however the latter facility has permanently closed with Swiss moving its operations to Terminal 1 at JFK in February this year.

While the Swiss lounge wasn’t anything too exciting (hence a superior option was always offered for Suites and Solitaire PPS folk), it was much better than the sole remaining Star Alliance option in the terminal – the Air India Maharajah Lounge.

The downgrade was inevitable

This development means it’s a sad farewell to the Virgin Clubhouse for Business Class, PPS Club and KrisFlyer Elite Gold members.

In some ways, we’re surprised the arrangement has lasted this long.

Singapore Airlines likely pays a hefty fee to Virgin Atlantic for each passenger that uses the JFK Clubhouse, and with over 150 Suites and Business Class seats now departing from the airport each day on the Airbus A380 via Frankfurt and Airbus A350 ULR non-stop flights, the bill must have been racking up.

That tally doesn’t even account for KrisFlyer Elite Gold members flying in Premium Economy and Economy Class on Singapore Airlines flights.

À la carte dining is available in the Virgin Clubhouse. (Photo: Virgin Atlantic)

Even if SIA was happy with the rate it was paying for the Clubhouse, it is primarily designed to cater for Virgin’s own Business Class and elite status holders departing on the airline’s five daily London and Manchester flights from the ‘big apple’.

It may therefore simply have been a case that Virgin needed to kick out some of SIA’s passengers to relieve crowding, now that restriction-free travel has returned between the USA and the UK.

Pro Tip: Don’t forget you’ll still get access to the Virgin Clubhouse at JFK as a KrisFlyer Elite Gold or PPS Club member when departing on a Virgin Atlantic flight (i.e. to London or Manchester) in any travel class.


You can read recent reviews of the Virgin JFK Clubhouse and the Air India Maharaja Lounge at the following links:

The third-party Wingtips Lounge at JFK recently relocated into the space formerly occupied by the Swiss International Air Lines Business Class Lounge, with no reviews published at the time of writing, though the facility does now at least boast showers.

The Wingtips lounge has taken over the Swiss lounge, so the showers should still look something like this. (Photo: Point Me to the Plane)

Unfortunately KrisFlyer Elite Gold (KFEG) status holders departing on the world’s longest non-stop passenger flight from JFK to Singapore in Premium Economy Class now have no chance to have a shower before settling in for the epic 19-hour journey.

That’s because the Air India lounge, now the only Star Alliance option in T4, does not feature showers.


Some of our KFEG readers with cards like the AMEX Platinum Charge in Singapore will be able to grab a pre-flight shower at the AMEX Centurion Lounge, but otherwise unless you’re in Suites or Business Class you’ll now be left wanting in this regard.

KrisFlyer Elite Gold passengers flying non-stop in Premium Economy from New York to Singapore may want to seriously consider departing on SQ21 from Newark for a better lounge experience, including showers.

Newark, you say?

Singapore Airlines reinstated its daily non-stop Airbus A350 ULR flights between Newark and Singapore back in March 2022, and while it was initially unclear what the lounge arrangements for departing passengers from the New Jersey airport would be, this has now been confirmed.

Business Class, Solitaire PPS Club, PPS Club and KrisFlyer Elite Gold passengers have access to the Virgin Atlantic Clubhouse at Newark prior to departure.

Entrance to the Virgin Atlantic Clubhouse at Newark Airport. (Photo: Plaza Premium)

We initially understood that this lounge had been shuttered, since Virgin chose to consolidate its New York operations solely at JFK Airport during the COVID-19 pandemic, but it turns out the facility lives on.

Under management by the Plaza Premium Group, Virgin’s Clubhouse remains and is SIA’s chosen lounge for those departing on SQ21 at 10.25am each day.

The Virgin Clubhouse at Newark is used by SIA as a contract lounge. (Photo: Virgin Atlantic)

The facility includes a tended bar and showers, so even KrisFlyer Elite Golds flying in Premium Economy can freshen up before taking the world’s second longest passenger flight – a benefit they no longer get at JFK.

Those flying in Business Class on SQ21 can also access the United Polaris lounge at Newark in Terminal C, though it means quite a convoluted (but not impossible) process to reach the lounge after checking in, and then return to the departure gate at Terminal B.

The Polaris lounge at Newark is accessible by SIA Business Class passengers, but its location is not ideal. (Photo: United Airlines)

New York is now triple daily for SIA

Singapore Airlines has certainly ramped up on New York capacity since the COVID-19 pandemic caused it to cull all flights to the city for the first time since 1992.


Back in January the airline revealed to Mainly Miles that it would operate three times daily to and from New York for the first time in its history, and that frequency stands today, further confirmed for the upcoming northern winter 2022/23 season through to March 2023.

Daily SIA departures from New York now comprise:

  • 10:25: SQ21 EWR-SIN (A350 ULR)
  • 20:55: SQ25 JFK-FRA-SIN (A380)
  • 22:30: SQ23 JFK-SIN (A350 ULR)

This increase means the airline now flies 289,445 departure seats annually from the city, across JFK and Newark airports, over 30% more than it was offering pre-pandemic.

New York redemption rates

These are the KrisFlyer miles needed for the Singapore – New York route, based on the latest award rates since the 2022 devaluation became effective from 5th July 2022.

KrisFlyer Redemption
Singapore ⇄ New York
  Saver Advantage
Economy* 44,000 75,000
Premium Economy 80,500 n/a
Business 111,500 143,500
Suites* 148,500 243,000

* Applicable to SQ26/25 (JFK) only

If you’re looking to book a firm ticket in an eligible booking class, here’s how many miles it will then cost you to upgrade, assuming saver upgrade award availability in your proposed cabin class.

Upgrade using KrisFlyer miles
Singapore ⇄ New York
Upgrading to 2013 W (Singapore Airlines).jpg
SQ 77W J (MM) 2
This image has an empty alt attribute; its file name is 1A-Seat-4-Small.jpg
Existing booking
Economy Standard*
(Class: M, H, W)
53,500 93,500
Economy Flexi*
(Class: Y, B, E)
35,000 74,500
Premium Economy Standard
(Class: P)
Premium Economy Flexi
(Class: S, T)
Business Standard / Flexi
(Class: Z, C, J, U)

* Applicable to SQ26/25 (JFK) only

This option isn’t the best value, but it can prove useful if your company is paying for your ticket and you wish to use your personal KrisFlyer miles to upgrade.




Although it was eventually inevitable, SIA’s Business Class, PPS Club and KrisFlyer Elite Gold passengers departing from New York JFK have lost access to the excellent Virgin Atlantic Clubhouse at the airport.

That means a third-party lounge, taking over the former Swiss facility, or the Air India Maharaja option remain – neither of which are likely to be worth getting to the airport early for.

Only Suites passengers and Solitaire PPS Club members will now benefit from the Clubhouse at JFK, when departing on SIA flights, but remember that if you’re a KrisFlyer Gold member or have PPS Club status you can still use this lounge when departing on a Virgin Atlantic flight.

Virgin Atlantic’s JFK Clubhouse. (Photo: Virgin Atlantic)

One major loss for KrisFlyer Elite Gold members departing in Economy or Premium Economy is shower facilities, previously available in the Swiss lounge, but now no longer an option at JFK with these passengers eligible only for the Air India lounge.

If you’re in this boat, consider picking the non-stop from Newark rather than JFK, where showers await in the Virgin Clubhouse, open to all lounge-eligible departing SIA passengers.

(Cover Photo: Virgin Atlantic)



  1. Well what’s the use of having shower facilities when the lounge doesn’t’tensure that they have sufficient towels for guests when they want to shower? It happened to me recently when I took SQ23 on 23 Jul 2022.

      1. Yes, I was flabbergasted when the attendant told me that they were out of bath towels. Guess what? I was so desperate for a shower that I begged the attendant for a new floor towel to dry myself.

      2. Gosh that’s terrible, I hope you were able to feed this back to the staff and to SIA who were paying Virgin good money for you to use the lounge!

  2. Who basically pays the cost when a KrisFlyer gold member uses the Air India Lounge? Does Singapore Airlines pay for it or does Air India absorb the cost because of the Star Alliance partnership?

  3. This kind of degrades Singapore’s premium reputation. I’m a bit surprised considering how sensitive the airline is of that aura of luxury and how this will notably tarnish that.

  4. The Newark lounge is horrible. If you think you will be getting a JFK Virgin clubhouse equivalent by using Newark you couldn’t be more wrong.

  5. Does this policy apply for taking Virgin Atlantic operated flights?

    KrisFlyer gold page doesn’t makes mention this change

    When you fly on
    Virgin Atlantic
    Enjoy access to
    Virgin Atlantic Clubhouses, when departing on Virgin Atlantic. This benefit does not extend to any guests or travelling companions.

    1. KFEG and PPS Club members departing on Virgin Atlantic operated (VS) flights can still access the Clubhouse at JFK regardless of travel class.

  6. This is very disappointing. And the worst thing is that on SQ23 both Wingtips and the Air India lounges are closed by the time you arrive (Air India: 18:30, Wingtips: 20:00), so unless you are a PPS Solitaire member (not just PPS club) or suite class, you have no lounge access at all. Poor service by SIA.

  7. @Andrew: If both SQ Golds + Star Alliance Golds can access the Air India lounge @ JFK when flying SQ, is it just SQ Golds at the Virgin Atlantic lounge @ EWR? Or can Star Alliance Golds join too when flying SQ?

  8. Just used the wingtips lounge – it closed at 10pm basically ejecting all customers!! Leaving business class SQ travelers left amazed and annoyed! – something to do with daylight saving (flight on 02-11/22) JFK > SG. Lounge is clean and new but basic. Not a good experience.

  9. I flew out of JFK using Singapore Airlines (SQ23) Business class in November 2022. Since Wingtips lounge permanently closed, Singapore Airlines gave out meal vouchers ~$25 instead of lounge access (with the exception of Solitaire flyers who still have access to Virgin Clubhouse). However, these meal vouchers are mostly worthless since most dining outlets in JFK Terminal 4 close at 9 pm. Considering SQ23 departs at 10.30pm & the time it takes to pass-through TSA, most SQ Business Class travelers will be stuck without a lounge & without food. Make sure to arrive earlier than usual & hope Singapore Airlines do better soon!

  10. Wingtips JFK is permanently closed. Have SQ come up with an alternative for Business Class passenger at JFK who don’t have any KF status

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