Changi Airport News Scoot

Scoot starts to ramp up its passenger schedule from June

First glimmer of recovery? Scoot is planning to double passenger flights from early June 2020, adding four routes in the process.

TR 320 (JetKat SS)

Late last month Singapore Airlines and SilkAir extended their 96% capacity cuts through to 30th June 2020. That was effectively ‘no change’ from the April and May 2020 situation, with the two carriers operating to the same 15 destinations with more or less the same flight schedule as that currently operating.

Good news however comes from the SIA group’s budget subsidiary, with Scoot confirming that from 5th June 2020 it will expand its passenger flight operations from the current two cities to a wider network of six destinations across South East Asia, also returning some of its Airbus A320s to service in the process.

Current schedule

Scoot’s current passenger flight schedule offers three times weekly service to both Hong Kong and Perth, and will be extended until 4th June 2020.

Scoot Flights Operating
(1 Apr 2020 – 4 Jun 2020)
Hong Kong (HKG)
Flt Rte Days Acft
M T W T F S S
TR980 SIN – HKG 789
TR981 HKG – SIN 789
Perth (PER)
Flt Rte Days Acft
M T W T F S S
TR8 SIN – PER 789
TR9 PER – SIN 789
TR16 SIN – PER 789
TR17 PER – SIN 789

New schedule

From 5th June 2020 a host of new services are now programmed in GDS and available for sale via the Scoot website.

This brings an additional four cities in China and Malaysia, operated by a mix of the Airbus A320 and Boeing 787-9, while the current schedule of Boeing 787-9 flights to Hong Kong and Perth will be extended.

Scoot had not previously been operating its Airbus A320s on regular passenger services since late March 2020.

The new flight schedule runs until 30th June 2020.

Scoot Flights Operating
(5 Jun 2020 – 30 Jun 2020)
Guangzhou (CAN)
Flight Route Days Acft
M T W T F S S
TR100 SIN – CAN 789
TR101 CAN – SIN 789
Hong Kong (HKG)
Flight Route Days Acft
M T W T F S S
TR980 SIN – HKG 789
TR981 HKG – SIN 789
Ipoh (IPH)
Flight Route Days Acft
M T W T F S S
TR480 SIN – IPH 320
TR481 IPH – SIN 320
Kuching (KCH)
Flight Route Days Acft
M T W T F S S
TR430 SIN – KCH 320
TR431 KCH – SIN 320
TR434 SIN – KCH 320
TR435 KCH – SIN 320
Penang (PEN)
Flight Route Days Acft
M T W T F S S
TR424 SIN – PEN 320
TR425 PEN – SIN 320
TR426 SIN – PEN 320
TR427 PEN – SIN 320
Perth (PER)
Flight Route Days Acft
M T W T F S S
TR8 SIN – PER 789
TR9 PER – SIN 789
TR16 SIN – PER 789
TR17 PER – SIN 789

Of course these 26 services don’t come close to the 1,000+ weekly flights Scoot was operating in June 2019, however a marginally increased schedule with four more cities on the roster is a step in the right direction from the current low point of 12 weekly passenger flights.

TR Routemap June
(click to enlarge)

These flights will continue to occupy a pair of Boeing 787-9 aircraft, which also operate cargo-only services to the likes of Nanjing, and from the schedules data appears to require a pair of Airbus A320s to be activated.

Scoot A320
Some of Scoot’s A320s are returning to passenger service in June 2020

At least one of the airline’s Airbus A320s is already back flying, with the airline mounting a cargo-only service to Kunming, China on 12th May 2020 including cargo in the passenger cabin as well as the underfloor holds.

Flightradar24 data shows that the aircraft, 9V-TRN, flew another cargo service to and from Kunming yesterday.

What if your flight has been cancelled?

Scoot’s current travel waiver is applicable if you booked your flight on or before 15th March 2020 for travel between 23rd January 2020 and 30th June 2020.

There are two options to claim a refund:

  • A 100% refund via the original method of payment, or
  • A 120% refund in Scoot vouchers, valid for 12 months.

For a 100% refund to your original payment method, Scoot is advising of a wait of up to 14 weeks for processing.

“In view of the volume of requests to process, we will be doing so in batches.  We ask for your understanding and patience whilst we get to your file.” Scoot

If you previously applied for a refund and opted for the voucher, this will be voided on processing of the cash refund should you now opt for that method.

Scoot A320 TPE
Eligible Scoot customers continue to have the option of a full cash refund or 120% value in Scoot vouchers valid for 12 months

If you would rather receive the 120% refund in Scoot vouchers, note the following:

  • You have 12 months to use these vouchers to make a new booking, for any travel period available on the Scoot website at the time of booking. You may use up to two vouchers per transaction.
  • If you have previously received a 100% refund in the form of Scoot travel vouchers (i.e. before 9th April 2020), you will receive an additional voucher worth 20% of your original itinerary value.

Scoot’s Manage My Booking portal supports customers wishing to select these options online.

If you booked your Scoot flights through third-party booking channels or a travel agent, you should contact the relevant channel or agents for assistance.

Remember this Scoot voucher has a fixed value, dependent on the total price of your original itinerary, and there will be no point in complaining if your ticket is 50% more expensive when you come to rebook in future, even on the same route.

Full details of the latest Scoot COVID-19 travel waiver policy can be found here.

Summary

A welcome positive sign as Scoot opens up some Malaysian and Chinese cities to its passenger network in June 2020, also marking the return of a pair of its Airbus A320s to regular passenger operation.

Scoot has currently cut 98% of its passenger capacity and this small increase will bring it closer to a 96% reduction level – still a stark drop compared with usual operation.

While 26 services per week is merely a ‘blip’ compared to the airline’s original schedule, this is the first uptick we’ve seen from the SIA Group airlines since schedules were cut in early April – a small bit of good news.

Singapore Airlines and SilkAir are continuing to cut around 96% of original planned capacity through to the end of June 2020, with the July 2020 timetable for those airlines yet to be announced.

(Cover Photo: JetKat / Shutterstock)

One comment

  1. Not much hope for leisure travel to recover when the earliest SG government will allow leisure traffic to resume is in Phase 3 of post CB which will earliest take place around Aug/Sep. If cinemas can’t even open, I don’t think government will permit its citizens to travel freely without conditions eg self quarantine upon return, potential bearing of own medical costs if you get Covid.

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