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Singapore Airlines extends complimentary rebooking for tickets issued by 31 December 2021

Singapore Airlines and Scoot are waiving change fees for commercial and award tickets issued by 31st December 2021.

Singapore Airlines has extended its complimentary rebooking benefit for newly-issued tickets, meaning you can continue to make new bookings or redemptions through to 31st December 2021 for any future travel date and have the option to change your travel plans for no fee, even if your original flight goes ahead as planned.

This window for complimentary rebooking, which applies to all tickets issued from 5th March 2020, has been progressively extended by SIA as the COVID-19 situation has become prolonged, giving you flexibility to adjust your travel plans without incurring change fees.

We understand that travel plans may change given the evolving nature of the Covid-19 pandemic. If you have a ticket issued on or before 31 December 2021, you can now rebook your flight without a fee.

Singapore Airlines

How it works

You can now make unlimited changes to your travel dates with all change fees waived, depending on when you make the change, as outlined below.

Date of change Eligibility
On or before 31st December 2021 Unlimited complimentary rebooking
After 31st December 2021 One-time complimentary rebooking

Any booking change must be made within a year of your ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.

On making a date change, your ticket’s validity is refreshed by a further year.

(Photo: Mike Fuchslocher / Shutterstock)

To change the origin or destination in your original booking, you’ll have to contact Singapore Airlines for assistance.

If you have purchased tickets through a travel agency or a partner airline, you’ll have to contact them directly for assistance.


 

 

Example

Here’s an example of how you can book now and travel in 2023 if your ticket is reissued:

1. Book ticket
You purchase a Singapore Airlines ticket in September 2021, for travel in December 2021.

2. Postpone trip
In October 2021, you decide to postpone your trip to March 2022. This change falls within the period for unlimited complimentary rebooking.

3. Postpone trip (again)
In November 2021, you decide to postpone your trip to August 2022. This change falls within the period for unlimited complimentary rebooking.

4. Postpone trip (yet again)
In July 2022, you decide to change your destination and travel on a later date. Even though the complimentary rebooking period has ended, you are still entitled to one complimentary change after 31st December 2021. You may need to pay a fare difference, depending on the new destination chosen.

Your ticket will be reissued based on your updated itinerary with a new 12-month validity. This extended ticket validity means you have the further flexibility to postpone your travel up to July 2023. However, fees will apply for any further changes made to the booking.

What about paid add-ons?

If you have paid for add-ons such as additional baggage, seats, or add-on deals (e.g. seats with additional baggage bought as a bundle), your options are:

Change of travel dates only

  • Purchased additional baggage may be transferred to the new flights. 
  • Purchased seats may be transferred to the new flights, if available. If not, a full refund of the purchase will be offered.
  • Purchased add-on deals may be refunded.

Change of destination

  • All purchased additional baggage, seats or add-on deals will be refunded. You may choose to re-purchase the add-ons for your new flights, subject to availability and prevailing prices.

Fare differences are still payable

If you change to a more expensive flight, you will still have to pay any applicable fare differences, despite the change fee itself being waived.

Top-up fees may still apply for fare differences in the new itinerary.

Singapore Airlines

For example, let’s say you book this return flight to London for October 2021 under the current travel waiver with complimentary booking change (normally US$200 for Economy Lite bookings, which is around S$270 each way on this routing).

If you change to a flight later in the year, you will save that c.S$270 fee per person per sector.

Unfortunately you’re still on the hook for the S$377 fare difference per person (S$1,461 instead of S$1,084), since the flights you are moving to are now (or always were) more expensive.

You’ll still have to stump up for fare differences when changing dates, if applicable. (Photo: MainlyMiles)

What about award tickets?

Award tickets are also covered by the policy, so if you lock in a redemption between now and the end of December 2021, for any future travel date in the schedule, you can shift it to a later date without paying the US$25 admin fee for a Saver award.

Remember you can book KrisFlyer award tickets up to 355 days in advance.

A change of routing (destination only) or class of travel is also possible, subject to any difference in miles and taxes (upwards only, no refunds here for cheaper routings / cabins!).

You’ll get unlimited changes before 31st December 2021, then one complimentary change after that.

You can also benefit from the complimentary rebooking policy for existing and newly issued KrisFlyer award tickets. (Photo: Singapore Airlines)

It’s relatively easy to change the date of your Saver award online via the Manage Booking portal, simply by clicking the ‘Change Booking’ icon and then searching availability on the same route across different dates.

Immediate confirmation is available with the usual change fee waived.

For Advantage awards, there is no date change fee, so you’re not saving anything here since you could always do this.

You can also theoretically change your routing on an award booking the same way, by altering the destination, though any increase in miles and taxes will be charged.

We say theoretically because this often doesn’t work online. It’s hit and miss – you usually end up having to call.

Change fee waiver for award tickets only applies if you’re booked on a Singapore Airlines flight.

Rebooking is dependent on award space in your desired cabin on the preferred date. If you later have to cancel the award, the usual US$75 miles redeposit fee (US$50 for Advantage awards) still applies.

Do be aware of some fees that are not waived under this policy for award bookings:

  • A change of award type (between Saver and Advantage) is not covered by the policy and will still attract the usual US$25 fee on processing.
  • Any changes for partner airline bookings and cancellation / miles redeposit fees are not covered by the policy, and will still attract the usual fees.
  • No show fees are not covered by the policy. So if your award flight was last week and you didn’t cancel it, then failed to show up for it, but you now wish to shift the itinerary to January 2022 for example, you’ll still pay the no-show fee (e.g. US$300 for a Business Class award), however the usual US$25 date change fee will be waived in this case.

This isn’t the same as the travel waiver

If you booked your Singapore Airlines ticket on or before 15th March 2020, for travel up to 31st March 2021, you are still entitled to a full refund or bonus travel credits under SIA’s latest travel waiver policy.

The complimentary rebooking benefit we are outlining in this article is for those who booked more recently, or now wish to book.

With regard to the travel waiver, note that Bonus Flight Credits will no longer be offered for original travel dates beyond 1st April 2021, since it’s now impossible for these tickets to have been issued on or before 15th March 2020. You will still be entitled to a refund if Singapore Airlines cancels your flight.

Existing Bonus Flight Credits are redeemable for travel until 31st December 2021, though this should be further extended given the likely limited travel opportunities as we move into Q3 and Q4 of this year.

How to change your booking

If you booked your tickets directly with Singapore Airlines you can make changes to your itinerary via the Manage Booking portal.

To change the origin or destination in your original booking, you’ll have to contact your local Singapore Airlines office for assistance.

If you booked your tickets through a travel agency or partner airline, you’ll have to contact them to arrange the changes, though these tickets are also covered by the complimentary rebooking policy.

A cancellation fee still applies, but don’t jump the gun

For cancellations, refunds are still in accordance with the fare conditions shown when you make your booking.

Remember though, you’ll still get a full refund with no fees paid if Singapore Airlines subsequently cancels your flight.

If you voluntarily cancel the flight while it remains in the schedule, however, you’ll be hit with the cancellation fee, even if SIA then cancels the flight anyway!

That means it’s definitely better to wait and see whether the flight will actually go ahead before cancelling, as there’s a chance you’ll be able you avoid that surcharge.

Apart from cancellation by Singapore Airlines, two other scenarios will also allow you to cancel without paying the fee:

  • Your travel plans were disrupted due to COVID-19-related international border closures
  • You tested positive for COVID-19 and are no longer able to travel on your booked flight

Scoot ‘Plan with Confidence’

Scoot’s travel waiver, for flights booked on or before 15th March 2020 covering travel dates through 31st March 2021, has now expired, though you can still apply for a voucher or refund if your booking was eligible and affected.

Scoot’s ‘Plan with Confidence’ policy has also been extended, however.

That means for new Scoot bookings made between 10th March 2020 and 31st December 2021 (both dates inclusive), Scoot is offering a free one-time date change for your flights.

Only one date change will be allowed per booking itinerary, up to four hours before the scheduled departure time of the original booked flight. The change will be implemented for all passengers in the same booking itinerary.

  • Not applicable for passenger name change or destination change
  • Not applicable for connecting journeys with partner or interline airlines
  • Not applicable for UOB KrisFlyer members who already enjoy a Booking Flexibility waiver as part of the membership benefit (UOB KrisFlyer Booking Flexibility terms and conditions apply).

Do be aware that if the fare for the new flight is higher than the fare already paid, the fare difference will be chargeable. If the fare for the new flight is lower, there will be no refund.

Full details of the latest ‘Plan with Confidence’ policy are available here.


 

 

Summary

An inevitable extension of SIA’s fee waiver policy, which was previously applicable only to tickets issued between 5th March 2020 and 30th September 2021.

This three-month extension means the benefit will apply to any tickets booked by 31st December 2021, with further extensions still likely while travel restrictions remain in force.

For award tickets it’s good news, as you’ll be able to avoid the usual US$25 fee when switching a saver redemption across to a future date on the same route, potentially useful for future travel when locking in speculative bookings right through to the end of 2021.

For cash fares it’s a little more complicated, since you’ll still be subject to the fare difference applicable when rebooking.

Finally for those who have taken Bonus Flight Credits from SIA’s earlier travel waiver policy, we expect an extension of validity from the current 31st December 2021 deadline in due course.

With some limited quarantine-free (or at least reduced quarantine) overseas travel on the horizon from next month, this extended policy allows you to book with some confidence in the knowledge that you’ll be able to postpone your plans through to 2023 if necessary.

Full details are available at the Singapore Airlines Complimentary Rebooking page or the Scoot ‘Plan with Confidence’ policy.

(Cover Photo: Pavel Kapysh / Shutterstock)

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