KrisFlyer Star Alliance

Which Star Alliance and partner airlines can you book online using KrisFlyer miles?

Award seats on Asiana and Vistara are now among those that can be searched and booked online using KrisFlyer miles

Star Alliance LH A340 (tenora SS)

Last week we wrote about Singapore Airlines’ new enhanced date range online award availability search function, making it quicker and easier than ever to pinpoint the redemption you need with the ability to skip through weeks’ worth of dates in just a few minutes.

Happily the same functionality has since been rolled out to the SingaporeAir mobile app too.

Star Alliance and partner airlines are included

When Singapore Airlines released its first version of the seven-day award search functionality in January 2019, it was only applicable to Singapore Airlines and SilkAir awards.

With this latest enhancement, the website and app now support seven-day award searching for these Star Alliance and partner airline redemptions too.

For example, it’s easy to scan through a whole week’s availability on ANA from Tokyo to Kuala Lumpur using the website (+/- 3 days):

NRTKUL

Or using the mobile app (+/- 1 day):

NRTKUL Mobile 2

Which Star Alliance and partner airlines?

It’s been two and a half years since Singapore Airlines first added Star Alliance and partner airline online award search functionality to its website.

Unfortunately it got off to a bad start, with only Air New Zealand, Lufthansa, Virgin America and Virgin Australia searches supported.

Four months later the situation had improved significantly, with 20 out of 26 Star Alliance Airlines and 1 out of 4 partner airlines supported through the online system.

Since April 2018 however, we haven’t looked again in detail at which airlines’ flights can and can’t be searched online, so it was time to rectify that.

First of all the bad news. It’s no longer possible to search or book Air Canada award seats using the KrisFlyer online search tool.

AC 777 (John McArthur)
It’s no longer possible to book Air Canada award tickets through the online site using KrisFlyer miles. (Photo: John McArthur)

We don’t know if that is a permanent or temporary issue, however we found plenty of Air Canada awards this morning, both domestic and international in both Economy and Business Class, on the United and Aeroplan sites. It could not be replicated at all through the KrisFlyer search.

On to the good news though, the improvements. There have been some useful additions since we last checked.

  • Asiana awards are now searchable and bookable online, including domestic flights within South Korea.
Asiana A350 (Airbus)
Asiana awards can now be booked online with KrisFlyer miles. (Photo: Airbus)
  • Air New Zealand domestic awards are now searchable and bookable online. Previously availability was shown, but a price could not be computed for domestic services, so you had to call to book.
Notification
Singapore Airlines needs to change its search notification – domestic flight awards in New Zealand are now wholly bookable online
NZ Domestic
New Zealand domestic flights come with very low taxes and charges added
  • Air New Zealand Business Class awards are now searchable and bookable online. Previously, Business availability showing on sites like united.com could not be replicated through KrisFlyer.
  • TAP Air Portugal flight awards are now searchable online, but a price cannot be computed so booking must still be done over the phone.
TP Search
TAP Air Portugal awards will display, but won’t price online

Here’s how the KrisFlyer Star Alliance airlines list looks.

Star Alliance

Airline Searchable Bookable
Aegean_Airlines Aegean Airlines Yes Yes
Canada_Air Air Canada No No
Air_China Air China Yes Yes
Air_India Air India No No
Air_New_Zealand Air New Zealand Yes Yes
All_Nippon_Air ANA Domestic Yes No
ANA International Yes Yes
Asiana_Airlines Asiana Yes Yes
Austrian Austrian Airlines Yes Yes
Avianca_Airlines Avianca Colombia* Yes Yes
Brussels_Airlines Brussels Airlines Yes Yes
Copa_Airlines Copa Airlines Yes Yes
Croatia_Airlines Croatia Airlines Yes Yes
Egyptair EgyptAir Yes Yes
Ethiopian_Airlines Ethiopian Airlines Yes Yes
EVA_AIR EVA Air Yes Yes
LOT LOT Polish Airlines Yes Yes
Lufthansa Lufthansa Yes Yes
SAS_Scandinavian Airlines System Scandinavian Airlines Yes Yes
Shenzhen_Airlines Shenzhen Airlines Yes Yes
South_African_Airways South African Airways Yes Yes
Swissair Swiss International Air Lines Yes Yes
TAP_Portugal TAP Air Portugal Yes No
Thai_Airways Thai Airways Yes Yes
Turkish_Airlines Turkish Airlines Yes Yes
United_Airlines United Airlines Yes Yes

* Avianca Costa Rica, Avianca El Salvador and Avianca Ecuador awards are not searchable or redeemable online using KrisFlyer miles.

Air India awards continue to be offline only for both availability and booking. It is also still not possible to book ANA domestic award flights in Japan online, you can search availability but will have to call to book.

On the partner award side there has only been one major change.

  • Vistara awards are now searchable and bookable online, including all three classes (Economy, Premium Economy and Business) on domestic flights within India.
GOIDEL UK
Air UK was bought out by KLM in 1998 – 22 years ago! The ‘UK’ IATA code is now used by Vistara. Someone in SIA needs to update the database…

Note that it is not yet possible to redeem Vistara international flights using KrisFlyer miles, including those to and from Singapore, either online or over the phone.

We are still awaiting an updated KrisFlyer redemption chart to reflect international flight award rates on Vistara, while the airline currently has its long-haul ambitions using new Boeing 787-9 aircraft on hold due to the COVID-19 pandemic.

Here’s how the KrisFlyer partner airlines list looks.

Partner airlines

Airline Searchable Bookable
Alaska_Airlines Alaska Airlines No No
Juneyao_Airlines Juneyao Airlines No No
Virgin_Airlines Virgin Atlantic No No
Virgin_Australia Virgin Australia Yes Yes
Vistara_Airlines Vistara Yes Yes

Aside from Vistara there are no other changes here, with Virgin Australia being the only other partner showing availability online using KrisFlyer miles.

Fun fact: Virgin Atlantic is a moot point, the airline hardly offers any award space at all to KrisFlyer members, so it wouldn’t even be obvious to anyone if what little space they loaded had actually become bookable online!

What if you can’t search online?

We recommend the following sites to search award space on airlines not supported by KrisFlyer online:

What if you can’t book online?

With airlines not supporting online booking, once you’ve found available seats, you’ll have to call KrisFlyer to book. Usually there is an offline service fee of US$25 or 2,500 KrisFlyer miles, however this is waived if your booking cannot be completed online.

Summary

A new date range search for Star Alliance and partner awards certainly makes it easier for you to search availability using KrisFlyer miles across several weeks or months if required, with the majority of Star Alliance airlines and even some partners.

For the vast majority of the ones you can search, online booking is also possible.

It’s taken us some time to revisit this list (over two years!), but it’s good to see new search and booking availability for Asiana, Air New Zealand domestic and Business Class flights and Vistara domestic flights.

TAP Air Portugal award availability is also now searchable online.

TP A330neo J (TAP)
TAP Air Portugal Airbus A330neo Business Class. (Photo: TAP)

Unfortunately Air Canada awards have ‘gone missing’ from the KrisFlyer online search function since we last checked, which is surprising as it was one of the airlines added first after the initial launch of partner award search functionality in late 2017.

We’ll no doubt see later whether this is a permanent issue or just a temporary glitch.

(Cover Photo: Shutterstock)

2 comments

  1. I like this new redemption feature using KrisFlyer miles within Star alliance group. Only complaint I have so far is that BKK -LHR route, SQ doesn’t release award seats to an airline that flies direct such as EVA. I have checked online, only one stop like Lufthansa, Turkish and Swiss are available. I don’t think THAI will be flying this route again soon. It would be much better choices for SQ customers if SQ would allow more star alliance seats available for redemption.

  2. hello, I was looking for the opposite, I have star alliance miles and I wanted to use them with SQ, but a week ago there was, but then they all disappeared. would you know tell me what happened to disappear all the availability in all classes of the company. thank you

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