Changi Airport Scoot SilkAir Singapore Airlines

Singapore Airlines gets approval for transit passengers at Changi

Singapore Airlines is approved to accept transit passengers from today. Here's how the process will work.

Changi T1 Transit (CAG)

In early June we reported on the latest Singapore Airlines passenger flight schedules, with a 75% increase in services happily marking the most interesting and positive update for some time, as the airline reintroduced service to a dozen cities on the network.

This followed the news in mid-May that Scoot would be increasing its flight schedule, as Changi Airport was set to welcome transit passengers through the facility again from 2nd June 2020.

The SIA Group now has transit approval

Despite passengers technically being allowed to transit through Changi since 2nd June, in fact it was up to operating airlines to present their proposals to the Civil Aviation Authority of Singapore (CAAS), outlining how they would set up designated ‘transfer lanes’ through the terminal for these customers.

That was necessary to comply with the restriction to “ensure no mixing with other passengers in the terminal”.

For the first 9 days until 10th June 2020, it all went quiet, with SIA Group airlines still not able to carry transit passengers through the airport or sell connecting itineraries, even as flights were starting to ramp up from Monday this week.

“The Civil Aviation Authority of Singapore (CAAS) has announced that travellers will gradually be allowed to transit through Singapore’s Changi Airport from 2 June 2020. Singapore Airlines will announce its plans for these transfer lanes when they have been finalised. Please note that until then, Singapore Airlines customers will not be able to transit through Changi Airport.”

Singapore Airlines, 1-10 June 2020

Jewel and Tower (CAG)
For most of early June, no airlines had approval to carry transit passengers through Changi. (Photo: Changi Airport Group)

This morning the SIA Group confirmed that it has received CAAS approval for transit passengers and outlined the process and guidelines.

“Singapore Airlines and SilkAir customers will be able to transit through Singapore Changi Airport from selected cities in Australia and New Zealand, to any destination in the SIA Group network currently operated by SIA, SilkAir or Scoot, with effect from 11 June 2020.”

Singapore Airlines, 11th June 2020

Last week SIA also outlined its new ‘customer journey’ in light of COVID-19 as passenger services were increased, with additional precautions including à la carte meals in lounges, enhanced cleaning measures and on board service adjustments.

The process

For the time being transits are only permitted one-way from cities in Australia and New Zealand, to any Singapore Airlines destination, on flights within the SIA Group (Singapore Airlines, SilkAir and Scoot).

SQ MI TR

These cities are:

Australia

  • Adelaide
  • Brisbane
  • Melbourne
  • Perth (Scoot)
  • Sydney

New Zealand

  • Auckland
  • Christchurch

Customers must also ensure that they meet the entry requirements for their final destination.

Transit Graphic
(Image: Singapore Airlines)

For example, it is now possible to book a connecting itinerary from Sydney to London, which was not the case before today.

Transit

Transit passengers will be assigned a seat in a designated zone on the aircraft for each flight taken, and will board first at their point of origin.

To meet the regulatory requirements, transit passengers will leave the aircraft last when arriving from their first flight, then after temperature screening will be met by an usher in order to then be kept separated from other passengers in the terminal.

They will be provided with a wristband for access to designated transit holding areas.

“Due to regulatory requirements, you will not be able to visit any shops, restrooms, or amenities en route to the next boarding gate or the designated transit holding area.”

Singapore Airlines

Around 75 minutes before their next flight departs, transit passengers will be escorted in groups from the transit holding area to their boarding gate for security screening and boarding. They will then be the first group to board the aircraft, regardless of cabin class.

Note: If your next flight is departing in 75 minutes or less from your arrival, you’ll be escorted directly to your boarding gate.

What’s in the designated transit area?

The designated transit holding areas are located in Terminal 1 and Terminal 3. They include the following facilities:

  • Complimentary Wi-Fi
  • A snooze corner
  • Food kiosks
  • Vending machines
  • A smoking room
  • Restrooms

There will also be the facility to order food and drinks from selected F&B outlets in Changi Airport, or tax-free shopping, which will be delivered to you in the transit holding area.

Changi Airport group promises “a safe and welcoming environment for both travellers and airport staff” in these dedicated spaces.

Transit passengers must stay within the designated transit holding area at all times, and wear a face mask unless eating, drinking, or smoking.

Changi T3 Transit (CAG)
Transit passengers will not be permitted to use Changi’s shops or other facilities and must instead remain within the designated transit area between their flights. (Photo: Changi Airport Group)

There’s a lounge… of sorts

Transit passengers who PPS Club members or flying, Suites, First Class or Business Class (currently, there are no Suites or First Class cabins in service) will be able to access the premium waiting area, an enclosed space where complimentary Wi-Fi, complimentary food and drinks, as well as recliners for rest are available.

PPS Club

These passengers will not have access to the SilverKris Lounge (Business Class) at Changi Airport Terminal 3, due to the regulatory restrictions.

Unfortunately KrisFlyer Elite Gold members will not be eligible to use the premium waiting area, so it sounds as though there may be a space constraint.

SKL T3 (The Shutterwhale)
Transit passengers will not be allowed to use the SilverKris Business lounge in T3. (Photo: The Shutterwhale)

Airlines are allowed to apply to CAAS to use their own lounges for transit passengers, provided they can be in a separate screened area from regular departing guests. Such a proposal would also require some ‘policing’ from lounge or airport staff and would likely require dedicated dining and restroom facilities, so it’s unlikely to be feasible for most carriers.

For example, it would not be impossible for Qantas to have its regular passengers in one lounge while transit passengers use another, once the airline restarts flights from and through Changi.

Where are the transit holding areas?

Transit holding areas are located:

  • In T1: At the beginning of the ‘C’ gates, near the transfer counters at gates C1 to C3
  • In T3: At the end of the ‘A’ gates, outside gate A15
Map2
Locations of the Transit Holding Areas (click to enlarge)

It looks as though the T1 ‘C’ gates transit holding area may also be used for transit passengers departing from the ‘B’ gates in T3, while the one near gate A15 will be used for ‘A’ gate departures.

Transit time

Unlike Hong Kong, which is allowing transit passengers flying with the same airline group but limiting connections to eight hours, there is no limit to the length of your transit time at Changi when flying on these SIA flights.

It’s worth bearing in mind that you will be required to stay in the designated transit facility for the full duration of your time between flights and that all transit hotels at the airport are temporarily closed.

Update: The Aerotel in Terminal 1 is now available for booking by transit passengers. See our full article here for details of the process.

SIA is therefore recommending that you plan your itinerary with the transit duration in mind. The airline sells transit tickets with up to 24 hours between flights.

THA7
Food ordering and shopping options are available from the transit holding area through an app, with items then delivered to you. (Photo: Changi Airport Group)

Full details

Singapore Airlines has outlined the transit process in detail, including a range of frequently asked questions at this designated page of its website.

Changi Airport group also has a transiting guide for reference during the COVID-19 period.

Summary

It all went quiet on the transit flight front for the first few days of June, with no details provided of airline approvals nor how the ‘transit lanes’ themselves would work.

Good news today is that the SIA Group airlines, who’ll benefit most from this arrangement, now have the all clear to start selling connecting itineraries, albeit one-way on selected routes from Australia and New Zealand.

This will initially assist those in Australia and New Zealand to return home using SIA flights, though additional city pairs are likely to be added in the months ahead.

These connecting itineraries are now bookable through the Singapore Airlines website.

THA6s (CAG)
Premium Waiting Area. (Photo: Changi Airport Group)

PPS Club members and Business Class passengers will even have a ‘premium waiting area’ to enjoy. Changi Airport has confirmed to Mainly Miles that the above image is of the Premium Waiting Area, separated from other transit guests.

In normal circumstances, around a third of passengers passing through Changi Airport each year are in transit.

(Cover Photo: Changi Airport Group)

4 comments

  1. I would rather transit in HKG. Then I can go into departures, shop, I can use the Cathay lounge! SQ has made this super complicated and people will choose CX over SQ for connecting flights until it’s made simpler!

    1. I agree it’s not the simplest system! One of our readers is an Australian stuck in Japan wanting to get home and he was waiting for this approval to come through, only to find it’s not approved in that direction (which makes little sense to me).

      I have suggested Cathay via Hong Kong.

      One possible explanation is the way Changi’s terminals (1, 2 and 3 at least) are set up, with arriving and departing passengers mixing in the transit area. CAAS probably decided that was too much potential ‘interaction’. In Hong Kong the worst that can happen is you (as a transit pax) infect someone who’s leaving anyway!

  2. I’ve got a transit itinerary with SQ and flights are listed on July flight schedule. The transit period between flights is more than 24 hours. It seems as of now that my transit will be difficult.

    I hope SQ reconsider transit policy to suit its flight schedules.

    1. Yes it doesn’t seem realistic to spend 24h+ in the transit facility. I would contact SQ and see what else they can suggest for your itinerary.

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